Skilljar Connect 2022, the premier customer education conference, is right around the corner. This signature event for Skilljar customers brings together the industry’s best in Customer and Partner Education to learn, collaborate, and exchange ideas.
The two-day event hosted at the Sheraton San Diego Marina & Hotel is jam-packed with expert panels and breakout sessions from customer and partner education leaders doing education right. One of the events we’re most looking forward to is the Education Expo on Tuesday, November 15. The Education Expo is a collection of 12 Skilljar customers and education leaders sharing best practices and tips to create efficient and effective training programs.
The Education Expo is a wonderful opportunity to learn new and innovative ways to enhance or improve your program. Each booth will offer its expertise on different elements of a training program. Need help creating better video content? Visit the TechSmith booth. Want to know how and when to introduce monetization? Check out the Smartsheet booth.
There’s something for everyone at this year’s Education Expo. Meet the speakers below and carve out some time at Connect to meet them in person.
- Community – Viktor Mach, Head of Academy, Bloomreach
- Monetization – Stephanie Barbee, Manager, Product Training, Smartsheet
Connect 2022 Education Expo Speakers
Julie Collett, Manager, Learning Strategy and Design at LinkedIn
Main Topic: Localization
Julie Collett and her global team manage education content in 11 languages. Visit her booth to learn LinkedIn’s localization strategy and approach.
Founded in 2003, LinkedIn connects the world’s professionals to make them more productive and successful. With more than 850 million members worldwide, including executives from every Fortune 500 company, LinkedIn is the world’s largest professional network. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions, Sales Solutions and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe.
Tiffany Taylor, Director of Customer Success & Education and Lohana Richmond, Training Specialist, Handshake
Main topic: Certificates and Badging
Stop by Handshake’s booth to learn how their team created a value-based badging and certification program and worked through the question, “How can this learner’s career or online presence be elevated by this badge?”.
About Handshake: Handshake is the #1 place to launch a career with no connections, experience, or luck required. Handshake’s community includes 10 million students and young alumni around the world from 1,400 educational institutions, including four-year colleges, community colleges, boot camps, and 290+ minority-serving institutions. The platform connects up-and-coming talent with 650,000+ employers – from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, nonprofits, and even sports teams like the LA Dodgers. Handshake is headquartered in San Francisco with offices in Denver, New York, and London and teammates working globally.
Dan Gualtieri, Senior Manager, Customer Education, BetterCloud
Main topic: Marketing Strategies
Your education program should be an extension of your brand. Join Dan Gualtieri to learn how he branded BetterCloud’s education program –Flight School– to create increased engagement, brand recognition, and success metrics.
About BetterCloud: BetterCloud is the market leader for SaaS Operations, empowering IT to transform their employee experience, centralize data protection, and maximize operational efficiency.
Ashley Berman, Customer Success Education Manager and Maya Gorlicki, Director, Partner Success & User Enablement, Dynamic Yield
Main topic: Analytics and Reporting
Join Ashley Berman and Maya Gorlicki to learn how they leverage key analytics and reporting to personalize their education program, including user behavior tracking and integrations with platforms like Salesforce.
About Dynamic Yield: Dynamic Yield helps enterprise brands deliver and test personalized, optimized, and synchronized digital customer interactions. Marketing, Product, Development, and eCommerce teams from more than 400 global companies are using Dynamic Yield’s Experience Optimization platform as the technology layer on top of existing CMS or Commerce solutions, to iterate faster and algorithmically match content, products, and offers to each individual for the acceleration of long-term business value.
Angelina Earley, Senior Customer Education Manager and Julia Singer, Manager, Customer Education, Loopio
Main topic: Analytics and Reporting
Visit the team at Loopio to learn how they stood up a customer education program, backed by key success metrics, in order to gain, and keep, internal buy-in.
About Loopio: Loopio is a Toronto-based RFP response software provider that helps companies streamline their process for RFPs, DDQs, and Security Questionnaires. With Loopio, teams can respond faster, improve response quality, and win more business. Loopio is one of Canada’s fastest-growing tech startups. It ranked twice as one of the fastest-growing companies on the Deloitte Technology Fast 50™ list and was selected twice as one of LinkedIn’s Top Startups in Canada.
Mary Kidd, Customer Operations Systems Manager, Alarm.com
Main topic: Content Optimization/Strategies
If you’re in the midst of an M&A, coordinating multiple teams, or have recently moved from a prior LMS to Skilljar, make a stop at the Alarm.com booth. Learn how the team at Alarm.com managed operations, cross-functional teams, and multiple domains to support multiple acquisitions and education programs.
About Alarm.com: Alarm.com is the leading platform for the intelligently connected property. Millions of people depend on Alarm.com’s technology to monitor and control their property from anywhere. Centered on security and remote monitoring, our platform addresses a wide range of market needs and enables application-based control for a growing variety of Internet of Things (IoT) devices.
Naomi Worden, Sr. Manager, Customer Enablement and Logan Spencer, Training Specialist, ClickUp
Main topic: ILT/VILT
Instructor-led training (virtual or in-person) courses are a great option for companies that want to deliver customer training that goes above and beyond self-paced courses. ClickUp will be sharing their approach to ILT/VILT and offering tips, tricks and best practices to apply to your programs.
About ClickUp: ClickUp is one app to replace them all. It’s the future of work. More than just task management – ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate. ClickUp is trusted by millions of users and over 100,000 teams at the world’s best companies like Google, Airbnb, Uber, and Nike.
Viktor Mach, Head of Academy, Bloomreach
Main topic: Community
User communities are an excellent way to drive further engagement among your learners. Join Viktor Mach to understand how Bloomreach manages three communities for each of their varying product groups to drive further engagement, support the overall education program, and enhance their product enablement strategy.
About Bloomreach: Bloomreach empowers brands to deliver customer experiences so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer.
Julie Badger, Director, Learning Experience and Jeremy Heckathorn, Corporate Systems Manager, IPRO
Main topic: Integrations
Visit Julie Bader and Jeremy Heckathorn to learn best practices for integrating platforms like MerchantE, SFDC, Pendo, and Google Analytics into your Skilljar instance. IPRO will give an overview of their complete tech stack currently integrated with Skilljar to share how other programs can prove the value of education across their business.
About IPRO: IPRO is reinventing the way organizations interact with their data. By transforming the EDRM and thinking “upstream” we bring insight far earlier in the eDiscovery process, enabling teams inside and outside your organization to collaborate transparently at any stage, before data is even collected.
Debbie Smith, Director of Customer Education, Checkr
Main topic: Assessments Best Practices and Instruments
Debbie Smith will share best practices and tools you can use to build your own sophisticated assessment and feedback reporting to better engage your learners. Attendees can also learn how to better understand and write assessments with elements she uses for her training program at Checkr.
About Checkr: Checkr powers people infrastructure for the future of work. With artificial intelligence and machine learning, our platform and solutions make background checks faster, easier, and more compliant. Using Checkr’s advanced screening technology, companies can better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers.
Matt Pierce, Learning & Video Ambassador, TechSmith
Main topic: Video Best Practices
Based on the 2022 Skilljar Customer Education Benchmarks and Trends Report, video is the number one investment programs are planning to implement over the next year. If you’re not already using video you may be asking how it can fit into the work you’re already doing, or how you can make video creation more simple and consistent. Come learn from Matt on how you can scale video creation to help with software adoption. Whether you’re trying moving your customers through the purchase journey or onboard them to your solution, Matt can show you how video can play a role in the process.
About TechSmith: For more than 30 years, TechSmith has helped thousands of businesses and millions of people worldwide create and share professional-quality content that drives results. No pro skills required.
Stephanie Barbee, Manager, Product Training, Smartsheet
Main topic: Monetization
If you are currently charging for training, or contemplating monetizing education, stop by the Smartsheet booth to learn how Stephanie Barbee and team expanded their customer education program to include a number of monetization tactics, including a certification program and à la carte VILT courses.
About Smartsheet: Smartsheet is a modern work management platform that empowers companies of all sizes to scale and deliver value as business requirements evolve. Backed by enterprise-grade security, Smartsheet is used by more than 75% of the companies in the Fortune 500 to implement, manage, and automate processes across a broad array of departments and use cases.
Connect 2022 is officially sold out, but you can still join the waitlist to get all Connect 2022 session recordings as soon as they are available. Additionally, if you or your team would like to attend next year, show your interest by signing up for the waitlist. To start building your case now, take a look at why Skilljar customers love attending Connect.
We look forward to seeing everyone November 14-16! Not a Skilljar customer? Request a personal demo.