Connect 2022: The Premier Customer Education Conference

Nov 14 – 16, 2022 | San Diego, CA

Skilljar Connect brings together the industry’s best in Customer and Partner Education to learn, collaborate, and exchange ideas. This year, we are bringing hundreds of Customer Education advocates together in sunny San Diego. Across two days, we’ll share insight-rich keynotes, expert panels, and roundtable discussions to create best-in-class customer training and certification programs.

Plan to arrive early on November 14th for our Welcome Reception and stay through the entire conference so you don’t miss out on any of the amazing presentations, networking opportunities, and fun! The Sheraton San Diego Marina & Hotel is within walking distance to the San Diego Airport (SAN) so you don’t have to miss out on any of the fun. Register today!

 

See Highlights from Connect 2021

Connect 2022 Agenda

The event will start with our Welcome Reception on November 14, followed by the main conference on November 15 & 16. The full agenda and breakout sessions for our Strategy, Content, and Skilljar tracks are still in the works, but check back soon to stay in the loop on agenda details, breakout sessions activities, and much more!

If you are interested in presenting at Connect, please email us at Connect@skilljar.com!

 

Announcing this year’s Keynote Speakers!

Nick Mehta

Nick Mehta
CEO
Gainsight

Maria Manning-Chapman

Maria Manning-Chapman
Distinguished VP, Education Services Research
TSIA

Golden Skillet Awards

Each year at Connect, we honor our top customer and partner education programs with highly-coveted Golden Skillet. For those new to Connect, you may be wondering, “What is a Golden Skillet?”
Over the years, we’ve come to call Skilljar employees “Skillets.” And we decided at our very first Skilljar Connect conference five years ago that there was no better way to honor the top Customer Education programs for their innovation, impact and success than by presenting them with an actual golden skillet.

 

Innovation in Customer Education Award

Honors training programs demonstrating innovation, thought leadership, and industry-wide contributions

Impact Award

Recognizes programs that have set and achieved ambitious corporate business goals and are well-appreciated for their impact on the business

Success in Practice Award

Recognizes programs that have achieved a remarkable milestone using Skilljar

Education Expo “People’s Choice” Award

100% decided by Connect Attendees based on their favorite Education Expo training program

View 2021 Winners below!

Do you want to win a Golden Skillet this year? We’re taking nominations for our three award categories as well as applications for presenters at our Education Expo.

Take a look back at Connect 2021!

2021 Golden Skillet Award Winners

Zendesk

2021 Winner of Innovation in Customer Education Award

Zendesk had a pivotal 2021 after reinventing their certification program to create a seamless, single destination experience for payment, certification, and exam proctoring. They created learning paths and certification prep courses for each exam and even offered special virtual live prep and practice workshops. They significantly increased their total number of engaged learners by 250% and session time by 340% and have seen the direct impact of this engagement on customer retention.

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Clever

2021 Winner of Innovation in Customer Education Award

Clever has continuously iterated on their program, embraced testing a variety of training methods to find what works best for their learners, and consistently invests in understanding learner feedback and implementing changes quickly. Over the last four months, their program has trained nearly 30,000 educators in their back to school programs. They have increased the certification path conversion rate more than 62% in the recent year. 

clever logo

Buildertrend

2021 Winner of Impact Award

Buildertrend was able to reduce churn by 90% after launching their on-demand training program. They analyzed their existing onboarding data, implemented changes to their onboarding program using Skilljar and quickly decreased onboarding time by 57%. They are now able to track onboarding path progression and relate training engagement back to customer churn. Due to the success of the onboarding program, the larger business began investing in marketing the Learning Academy to drive engagement throughout the entire customer journey.

buildertrend logo

Auditboard

2021 Winner of Success in Practice Award

Auditboard has achieved a 100% increase in training activity in the recent year. In an effort to drive greater value for their customer base, they identified an opportunity to offer Continued Professional Education credits (or CPEs). The launch of the CPE credit initiative drove exponential growth of trained users. It was this influx of activity that showcased the value of their program and allowed them to secure four additional headcount to be added to their training team — providing the opportunity to further grow and expand their program and customer impact.

DataRobot

2021 Winner of Impact Award

DataRobot improved their operational efficiencies and made a greater impact to their bottom line by upgrading their educational services and reducing the number of free training courses offered. Since the launch of their program last year, they have seen a 160% increase in learners, expanded their courses from 1 to 39 self-paced courses and therefore saw self-paced course completions go from 48 to over 7,000! 

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LinkedIn

2021 Winner of Success in Practice Award

LinkedIn has hosted hundreds of global virtual events, offering content in 11 different languages as well as several different learning paths, tailored to their suite of products and the various job roles involved. Their ability to create localized, engaging, role-specific content for their ever-changing markets has put them in the spotlight as leaders in the customer education space. Since becoming Skilljar customers less than two years ago, they have created a sustainable education strategy that unifies their customer success center strategy across three different solutions. 

Skilljar Connect Gong Golden Skillet

Gong

2021 Winner of Peoples Choice Award

The Education Expo Peoples Choice Award honors a peer-favorite training program shared during Skilljar Connect Expo. The Gong team won over this years attendees with their strategic training program and fun-loving spirits. 

Connect 2021 Speakers

Skilljar Connect’s speakers are leaders in Customer Education, Services, and Customer Success who take a learner- and customer-centric approach to drive valuable business outcomes and growth with their programs.

Adam Avramescu

Adam Avramescu
Director, Learning Consulting
Slack

Alistair Cloke
Vice President, Customer Success Programs
Nintex

Amina Khattak
Director of Training
StreetLight Data

Boaz Maor
Chief Customer Officer
talech, a U.S. Bank Company

Brandon Carroll
Senior Manager, Scale Client Success
FiscalNote

Dana Calleja
Sr. Manager, Education Services
Tableau

Jarin Schmidt
Chief Experience Officer (CXO)
Credly

Jeff Resnick
Customer Learning Interim Manager
AVEVA

Katie Bernal
Senior Director, Partner Education & Dev Programs
Alarm.com

Katie Liestman
University Manager
Homecare Homebase

Kelly Reed
Manager, Instructional Design (US)
Zendesk

Liana Maharaj-Parrish
Global Head of Learning and Certification Programs
Slack

Lila Meyer
Director, Global Education Services
Gainsight

Maria Manning-Chapman
Distinguished VP, Research, Education Services
Technology and Services Industry Association (TSIA)

Melanie Gallo
Senior Director, Customer Services
Zenefits

Nick Haughey
Operations Manager
DataRobot

Randon Ruggles
Senior Manager, Customer Education
Jamf

Samma Hafeez
Senior Director, Sales & Customer Success Center of Excellence
Insight Partners

Shelly Berkowitz
Global Head, Success Enablement & Customer Education
Pendo

Stephanie Hurst
Head of Customer Learning – Talent Solutions
LinkedIn

Stephanie Pellegrino
Dir. Customer Training & Education
Gong

Tiffany Taylor
Manager, Strategic Education Success & Training
Handshake

Register for Connect 2022

Interested in Past Recordings?

Check out some of our sessions from previous years on Skilljar Academy!

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