Why You Should Attend

We’ve heard from many of you over the years that you’d appreciate an opportunity to get together in person for connecting and sharing ideas with us and your peers. We’ve heard you loud and clear, and we’re thrilled to announce our first customer conference, Skilljar Connect 2018.

Skilljar Connect 2018, will be taking place in Seattle on November 14 and 15, 2018.

Learn & Share Best Practices

Immerse yourself in engaging keynote presentations, panels, and discussion sessions on creating best-in-class customer training and certification programs.

Connect with Your Peers

Share experiences with Customer Education executives and practitioners from some of the best B2B tech companies worldwide.

Celebrate Your Successes

Help us select and recognize the most impactful customer education programs across several key categories in the inaugural Customer Education awards.

Featured Speakers

  • Suzanne Ferry

    VP Global Training and Enablement
  • Mojtaba Navid

    Commercial Analysis Manager
  • Julia Ormond

    Customer Training Manager
  • Adam Avramescu

    Head of Customer Education and Training



Hyatt Olive 8 Seattle

Nestled in the theater district of downtown Seattle, the Hyatt at Olive 8 is walking distaince to Seattle's most famous attractions, shopping and resturants. The historic Pike Place Market and Puget Sound are just a few blocks away.

Agenda Day One

Wednesday, November 14th
Location: Skilljar Office, Seattle
5:00pm - Onwards
Welcome Happy Hour (Optional)

Agenda Day Two

Thursday, November 15th
Location: Hyatt at Olive 8,
1635 8th Ave, Seattle, WA 98101
8:00am - 8:30am
Breakfast / Networking
8:30am - 8:50am
Welcome Session
Sandi Lin, CEO and Co-founder, Skilljar
9:00am - 9:30am
Doug Pepper, Managing Director, Shasta Ventures
Rajeev Batra, Partner, Mayfield
Moderated by Sandi Lin
9:40am - 10:10am
Suzanne Ferry, MapR
10:10am - 10:30am
10:30am - 11:15am
Panel: Content that Sticks: Strategies for Building Effective Training Content for Voluntary Learners
Adam Avramescu, Head of Customer Education and Training, Checkr
Julia Ormond, Customer Training Manager, Avalara
Colleen Lai, Senior Technical Writer, Procore
Kristine Olson, Director of Learning and Enablement, Comodo
11:15am - 12:00pm
Panel: Data-Driven Customer Education: Lessons Learned from Embedding Education Throughout the Customer Journey
Peter Goldstein, Manager, Instructional Design and Content Development, Quick Base
Mojtaba Navid, Commercial Analysis Manager, Autodesk
Maire Newton, Education Manager, Looker
Karen Farmer, Program Manager, Customer Education, Zendesk
1:00pm - 2:00pm
Roundtable: Program
  • Marketing Strategy for Customer Education
  • Building a Customer Onboarding Program
  • Developing a Content Strategy
  • Developing a Certification Program
  • Managing Hybrid Internal & External Audiences
2:15pm - 3:15pm
Roundtable: Skilljar Product Discussions
  • Analytics & Reporting
  • Monetization of Training
  • Managing Instructor Led Training
  • Salesforce Integration
  • Skilljar Dashboard Experience
3:30pm - 4:00pm
Product Roadmap / Demos
4:00pm - 4:30pm
4:30pm - 4:45pm
Closing Remarks
Sandi Lin, CEO and Co-founder, Skilljar