What is Connect?

Skilljar Connect is an annual conference bringing together customer training professionals and industry leaders to build a community of expert educators. Come network with fellow Skilljar users and learn how Customer Education fuels the future of business.

Why Attend

Learn & Share Best Practices

Immerse yourself in engaging keynote presentations, panels, and discussion sessions on creating best-in-class customer training and certification programs.

Connect with Your Peers

Share experiences with Customer Education executives and practitioners from some of the best B2B tech companies worldwide.

Celebrate Your Successes

Help us select and recognize the most impactful customer education programs across several key categories in the Customer Education awards.

Need more reasons to join us? Check them out here.

Highlighted Sessions

Check out the complete agenda here.


Value-based Customer Onboarding: How education can drive long term success

  • Melanie Gallo

    Senior Director, Zenefits

  • Isabel Swartz

    Learning Manager, ClearCompany Talent Management Software

  • Randon Ruggles

    Manager, Curriculum & Content Development, Jamf


Partnering with Customer Success: How integrated customer education data can help drive business outcomes

  • Daniel Quick

    Head of Customer Education, Asana

  • Alistair Cloke

    Vice President, Customer Success Programs, Nintex

  • Catalina Herrera

    Director of Education & Enablement, ThoughtTrace

  • Jill Hardy

    Technical Training Content Developer, Looker


Aligning Customer Education and Certifications: Models for achieving integrated outcomes

  • Dean Onishi

    Director of Communication & Certification, Procore Technologies

  • Dave Derington

    Senior Manager, Customer Education, Outreach

  • Debbie Smith

    Certification Manager, QuickBase


Hyatt Olive 8 Seattle

Nestled in the theater district of downtown Seattle, the Hyatt at Olive 8 is walking distance to Seattle's most famous attractions, shopping and restaurants. The historic Pike Place Market and Puget Sound are just a few blocks away.

Reserve your hotel room at our discounted rate by Monday, October 14, 2019. You'll want to book soon as rooms are limited.

Skilljar Connect 2018 Sessions

Keynote: Defining your Customer Education Model

Suzanne Ferry, SVP of Global Training and Development at MapR, explores different business models for Customer Education, the factors to consider when selecting the right model for your company, and how to measure and socialize your program’s progress.

Panel: Content that Sticks

Hosted by Maria Manning-Chapman, VP Research, Education Services at TSIA, and featuring Adam Avramescu, formerly of Checkr, Julie Ormond of Avalara, Colleen Lai of Procore, and Kristine Olsen of Digital Guardian, this panel discusses the most effective types of Customer Education content, content development methodologies, and content evaluation techniques.

Fireside Chat: The Rise of Customer Education

Hosted by Skilljar CEO, Sandi Lin, with Doug Pepper, Managing Director at Shasta Ventures, and Rajeev Batra, Partner at Mayfield, this session examines the increased focus on Customer Education as a business imperative and the changing circumstances that have prompted this shift.

Panel: Data-Driven Customer Education

Hosted by Skilljar’s Linda Schwaber-Cohen, and featuring Peter Goldstein of Quick Base, Mojtaba Navid of Autodesk, and Karen Farmer of Outreach, this panel explores how each panelis uses data to make more strategic decisions about their Customer Education programs and how they report on the progress of their programs internally.

Reserve your spot today!

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