Customer Education and Training Case Studies

Gong

Challenge As with many SaaS companies, Gong’s customer success managers were responsible for training their customers, but soon found this…

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Case Study

Smartsheet

Smartsheet Moves to an eLearning Platform to Help Drive $1M Revenue Target

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Case Study

Alarm.com

Alarm.com Academy Leads to Monumental Growth in Partner Education and Engagement

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Case Study

Gong

Customer Education Program Scales Training, Improves UX, and Proves Value in Year One

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Case Study

Buildertrend

Scaling and Supporting Multiple Teams with Training

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Case Study

IPRO

IPRO Integrates a Learning Center Into Onboarding Process and Increases User Engagement by 78%

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Case Study

MRI Software

MRI Software Increases YOY eLearning Revenue by 38%, Nearly Doubling Monetization Goal

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Case Study

Clever

Clever Cuts Number of Support Tickets by 25% and Increases NPS by 15 points with Skilljar

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Case Study

Asana

Asana Scales Training and Sees 2X+ Growth in Users for eLearning Platform

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Case Study

Enact MI

Enact MI Improves the Customer Experience with a Self-service Customer Training Catalog

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Case Study

Automox

Automox Sees 75% Reduction in Customer Onboarding Time with Skilljar

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Case Study

Zendesk

Zendesk Switches Customer Training to Skilljar & Sees YOY Learner Growth of 58%

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Case Study

Gainsight

Gainsight’s eLearning Platform Exceeds Industry Usage Benchmarks by 3X

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Case Study

Zywave

Zywave Increases Product Usage through Partner Training by 200% with Skilljar

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Case Study

Entelo

Entelo Increases Customer Retention by 95% and Improves NPS by 200% with Skilljar

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Case Study

OSIsoft

OSIsoft drives 1000% increase in self-paced online course registrations with Skilljar

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Case Study

Energy Exemplar

Energy Sector Software Launches Hybrid Training Program with 70% Completion Rate

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Case Study

LI-COR

Biotech Company Drives New Leads with Customer and Prospect Training

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Case Study

Homecare Homebase

Healthcare Software Company Increases Education-Driven Revenue by 40% YoY with Skilljar

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Case Study

U-Haul

DIY Moving/Self-Storage Leader Manages 67,000+ Students and an 80%+ completion rate with Skilljar

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Case Study

Egnyte

With Egnyte University's training, users find value in Egnyte's platform 2x faster

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Case Study

SmashFly

SmashFly Partnered with Skilljar to Scale Training and Certification Program for 2,000 Customers Worldwide

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Case Study

Procore

Construction Management Software Launches Certification Program and Scales Customer Training with Skilljar

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Case Study

Zenefits

HR Platform Reduced Support Tickets by 5% with Customer and Partner Education Initiative

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Case Study

Qualia

Real Estate Software Firm Increases Customer Success Productivity by 30% with Customer Training Platform

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Case Study

Cisco Cloudlock & Umbrella

Cisco reaches users across 1,000+ companies with revitalized training

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Case Studies

Gong

Smartsheet

Alarm.com

Gong

Buildertrend

IPRO

MRI Software

Clever

Asana

Enact MI

Automox

Zendesk

Gainsight

Zywave

Entelo

OSIsoft

Energy Exemplar

LI-COR

Homecare Homebase

U-Haul

Egnyte

SmashFly

Procore

Zenefits

Qualia

Cisco Cloudlock & Umbrella

Help Center

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