How Skilljar makes Gainsight CS even better

Does your customer health score include your training data?

It should—and now it can.

Your LMS should be your CSMs’ MVP

Customer Success

Deliver value. Drive outcomes. Fuel expansion.

Customer Education

Trained customers are retained customers.

Better Together

Best in class CSMs use Education to scale the fundamentals—so they can focus on solving high-stakes, strategic customer challenges.

What you can do when you use Skilljar and Gainsight CS together

The best part isn’t just watching more learners get certified or seeing course completion go up. It’s when a CSM says, ‘Because they did this course, I didn’t have to spend that call on setup—I got to spend it helping them launch something bigger.’ That’s the win.
TiffanyTaylor
Associate Manager, Learning & Development,
Because our Gainsight instance pulls Skilljar data directly into the CSM dashboard, we’re able to see % completion, last access, and even time spent in session. That means we can say with confidence that 6 hours in the Academy = 2–3 hours saved on 1:1 calls.
TiffanyTaylor
Associate Manager, Learning & Development,
When you're talking about onboarding, every minute counts. We can now create CTAs (Call to Actions) directly in Gainsight based on Skilljar data, which is something we couldn't do before. This allows us to be much more proactive in how we support our customers.
Randon Ruggles
Director, Customer Education
You do all this setup—you build the courses, configure the LMS, partner with CS, and dig into reporting. But eventually, you get to tell the story of what you’ve actually achieved. That’s what gets you budget. That’s what gets you headcount. And that’s what makes this work feel impactful.
Randon Ruggles
Director, Customer Education

Skilljar doesn’t wait for red flags, we never let them happen

What Gainsight CS delivers
What Skilljar adds

Data-driven view of customer health and renewal potential

More holistic health score with training data integrated

Alert CSMs to act on at-risk accounts

Flag accounts behind on onboarding training so CSMs can proactively step in

Help CSMs prioritize accounts based on growth potential

Drive revenue by sending ‘Educated Qualified Leads’ to Sales for upsell and cross-sell

Automate onboarding and outreach

Run a playbook of automated outreach based on training activity

Watch how they use CS and Skilljar together, and put their playbooks into action

Watch how they use CS and Skilljar together,  and steal everything

How Handshake built a human and hybrid CS model that scales with Gainsight CS and Skilljar

How Jamf Customer Education collaborates with Customer Success to deliver higher retention

100+ fast-growing companies are using Gainsight CS and Skilljar together already

You no longer have to choose between having the best external LMS on the market and consolidating vendors