How Skilljar makes Gainsight CS even better

Does your customer health score include your training data?

It should—and now it can.

trimmed OG tour:

Your LMS should be your CSMs’ MVP

Customer Success

Deliver value. Drive outcomes. Fuel expansion.

Customer Education

Trained customers are retained customers.

Better Together

Best in class CSMs use Education to scale the fundamentals—so they can focus on solving high-stakes, strategic customer challenges.

What you can do when you use Skilljar and Gainsight CS together

The best part isn’t just watching more learners get certified or seeing course completion go up. It’s when a CSM says, ‘Because they did this course, I didn’t have to spend that call on setup—I got to spend it helping them launch something bigger.’ That’s the win.

TiffanyTaylor

Associate Manager, Learning & Development,

Because our Gainsight instance pulls Skilljar data directly into the CSM dashboard, we’re able to see % completion, last access, and even time spent in session. That means we can say with confidence that 6 hours in the Academy = 2–3 hours saved on 1:1 calls.

TiffanyTaylor

Associate Manager, Learning & Development,

When you're talking about onboarding, every minute counts. We can now create CTAs (Call to Actions) directly in Gainsight based on Skilljar data, which is something we couldn't do before. This allows us to be much more proactive in how we support our customers.

Randon Ruggles

Director, Customer Education

You do all this setup—you build the courses, configure the LMS, partner with CS, and dig into reporting. But eventually, you get to tell the story of what you’ve actually achieved. That’s what gets you budget. That’s what gets you headcount. And that’s what makes this work feel impactful.

Randon Ruggles

Director, Customer Education