How Skilljar makes Gainsight CS even better
Does your customer health score include your training data?
It should—and now it can.
Your LMS should be your CSMs’ MVP
Deliver value. Drive outcomes. Fuel expansion.
Trained customers are retained customers.
Best in class CSMs use Education to scale the fundamentals—so they can focus on solving high-stakes, strategic customer challenges.
What you can do when you use Skilljar and Gainsight CS together
Skilljar doesn’t wait for red flags, we never let them happen
Data-driven view of customer health and renewal potential
More holistic health score with training data integrated
Alert CSMs to act on at-risk accounts
Flag accounts behind on onboarding training so CSMs can proactively step in
Help CSMs prioritize accounts based on growth potential
Drive revenue by sending ‘Educated Qualified Leads’ to Sales for upsell and cross-sell
Automate onboarding and outreach
Run a playbook of automated outreach based on training activity
Watch how they use CS and Skilljar together, and put their playbooks into action
Watch how they use CS and Skilljar together, and steal everything
How Handshake built a human and hybrid CS model that scales with Gainsight CS and Skilljar
How Jamf Customer Education collaborates with Customer Success to deliver higher retention


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