Resources

Gain insight into customer learning.

eBooks

Three Keys to Unlocking a Successful Customer Education Program

Learn about the three key attributes the most successful customer education programs share.

Download

Your Guide to Creating a Customer Onboarding Program

Learn how to create a successful onboarding program with this three-step process.

Download

A New Segmentation Model for Customer Onboarding

Discover a new framework for building a customer onboarding program and make a lasting impact on customer engagement.

Download

The Definitive Guide to Customer Education Metrics

Take a deep dive into metrics that optimize your program and communicate impact.

Download

Choosing the Right Technology for External Training

Learn about the key components of an external training LMS and why they’re essential.

Download

How Customer Education and Support Can Solve Each Other’s Problems

In this eBook, we’ll share real-world strategies to help customer education and support work together.

Download

Training for Lead Generation, Customer Onboarding & Support

Learn how to acquire, onboard, and retain customers.

Download

3 Reasons to Prioritize On-Demand Customer Training

A guide to scaling new customer launches.

Download

How to Price and Package Customer Training

Learn how to drive revenue through training.

Download

Customer Training Goals for 2018

Set your team up for success in 2018.

Download

Case Studies

Cybersecurity Provider – Modernized Training Experience

Learn how Cisco Cloudlock & Umbrella has trained more than 3,000 users across 1,000+ companies with an on-demand training portal.

Download

Real Estate Software – Customer Support Productivity

Learn how Qualia increased its Customer Success Team’s productivity by 30% with customer training.

Download

Digital Process Management – Training for Revenue Generation

Learn how Nintex secured 150+% higher ARR and a 34% reduction in support cases with customer training.

Download

Construction Software – Onboarding & Certifications

Learn how Procore Technologies, a construction management software company, launched an online onboarding and certification platform with more than 85K certified users.

Download

HR Application – Support Ticket Reduction

Learn how Zenefits, a human resources application, built a comprehensive training platform and decreased support tickets by 5%.

Download

Big Data Software – Scaled Onboarding & Certifications

Learn how MapR, a big data software company, scaled customer education and certifications with Skilljar.

Download

Business Intelligence Software – Streamlined Onboarding Program

Learn how MITS, a business intelligence software company, streamlined their client onboarding process.

Download

Webinars

Customer Education Strategy 101: Technology, Content, and Engagement for Success

Strategically develop a Customer Education program built on strong content, the right technology, and a well-crafted launch plan.

View the Recording

Monetizing Customer Education: Free, Fee, and Everything In Between

Learn about the free-to-fee continuum and best practices for developing a pricing and strategy for your education offers.

View the Recording

Translating Customer Education Success into Business Impact

Learn how to help executives understand the impact of your customer education initiatives.

View the Recording

The New Formula for Customer Onboarding

The key to product adoption is establishing value for customers early and often – download to learn more.

View the Recording

The Case for User-Level Onboarding in the Age of the Customer

Learn why user-level onboarding is most effective for long-term customer success.

View the Recording

Building a Customer Learning Destination with Video

This webinar will explore how to build a training program that focuses on marketing your product offerings.

View the Recording

Driving Customer Health Through Education

Learn how the integration of Customer Training Platforms and CRM systems can help you uncover valuable insights.

View the Recording

Why Every Tech Company Needs a Customer Enablement Program

Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.

View the Recording

Adapting Customer Onboarding for an On-Demand World

Learn how to create an effective customer education strategy for the modern learner.

View the Recording

Optimizing Customer Training: Benchmarks for 2017

We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.

View the Recording