Resources

Gain insight into customer learning.

eBooks

How Customer Education Can Help You Scale Your Customer Success Team

In this eBook, we’ll delve into why and how Customer Education is an effective method for scaling your Customer Success team.

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3 Questions to Evaluate the Health of Your Customer Education Program

In this eBook, we’ve put together three questions to help you evaluate the health of your customer education program.

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Building a Business Case for Customer Training

In this eBook, we outline several ways to build an effective business case for customer training.

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Three Keys to Unlocking a Successful Customer Education Program

Learn about the three key attributes the most successful customer education programs share.

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Your Guide to Creating a Customer Onboarding Program

Learn how to create a successful onboarding program with this three-step process.

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A New Segmentation Model for Customer Onboarding

Discover a new framework for building a customer onboarding program and make a lasting impact on customer engagement.

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The Definitive Guide to Customer Education Metrics

Take a deep dive into metrics that optimize your program and communicate impact.

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Choosing the Right Technology for External Training

Learn about the key components of an external training LMS and why they’re essential.

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How Customer Education and Support Can Solve Each Other’s Problems

In this eBook, we’ll share real-world strategies to help customer education and support work together.

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Training for Lead Generation, Customer Onboarding & Support

Learn how to acquire, onboard, and retain customers.

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Case Studies

Recruitment Marketing Platform Scales Training and Industry Certification

Learn how SmashFly launched an official certification program and online university.

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Marketing Platform – Scales Education with On-Demand, Interactive Content

Learn how Opal scaled it’s training for 2,000+ students and built interactive courses for hands-on learning.

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Document Intelligence Co Drives Improved Product Adoption

Learn how ThoughtTrace leverages data-driven insights from Skilljar to correlate training data with customer health.

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Cybersecurity Provider – Modernized Training Experience

Learn how Cisco Cloudlock & Umbrella has trained more than 3,000 users across 1,000+ companies with an on-demand training portal.

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Real Estate Software – Customer Support Productivity

Learn how Qualia increased its Customer Success Team’s productivity by 30% with customer training.

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Digital Process Management – Training for Revenue Generation

Learn how Nintex secured 150+% higher ARR and a 34% reduction in support cases with customer training.

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Construction Software – Onboarding & Certifications

Learn how Procore Technologies, a construction management software company, launched an online onboarding and certification platform with more than 85K certified users.

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HR Application – Support Ticket Reduction

Learn how Zenefits, a human resources application, built a comprehensive training platform and decreased support tickets by 5%.

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Webinars

Scaling Your Customer Education Program and Team for Long-Term Success

Join members of Skilljar’s Customer Success Team as they share best practices for onboarding, implementation, and post-launch scaling efforts.

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Uncovering Insights with Customer Education Data Integrations

Learn about five common Customer Education challenges and how they can be solved with business product and service integrations.

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Customer Education Strategy 101: Technology, Content, and Engagement for Success

Strategically develop a Customer Education program built on strong content, the right technology, and a well-crafted launch plan.

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Monetizing Customer Education: Free, Fee, and Everything In Between

Learn about the free-to-fee continuum and best practices for developing a pricing and strategy for your education offers.

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Translating Customer Education Success into Business Impact

Learn how to help executives understand the impact of your customer education initiatives.

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The New Formula for Customer Onboarding

The key to product adoption is establishing value for customers early and often – download to learn more.

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The Case for User-Level Onboarding in the Age of the Customer

Learn why user-level onboarding is most effective for long-term customer success.

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Building a Customer Learning Destination with Video

This webinar will explore how to build a training program that focuses on marketing your product offerings.

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Driving Customer Health Through Education

Learn how the integration of Customer Training Platforms and CRM systems can help you uncover valuable insights.

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Why Every Tech Company Needs a Customer Enablement Program

Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.

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Ready to learn more?

Let’s discuss how Skilljar can help bring your training program to the next level. Request a demo, and our team will contact you to set up a time to walk you through our platform.

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