Resources

Gain insight into customer learning.

eBooks

Building a Business Case for Customer Training

In this eBook, we outline several ways to build an effective business case for customer training.

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Three Keys to Unlocking a Successful Customer Education Program

Learn about the three key attributes the most successful customer education programs share.

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Your Guide to Creating a Customer Onboarding Program

Learn how to create a successful onboarding program with this three-step process.

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A New Segmentation Model for Customer Onboarding

Discover a new framework for building a customer onboarding program and make a lasting impact on customer engagement.

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The Definitive Guide to Customer Education Metrics

Take a deep dive into metrics that optimize your program and communicate impact.

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Choosing the Right Technology for External Training

Learn about the key components of an external training LMS and why they’re essential.

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How Customer Education and Support Can Solve Each Other’s Problems

In this eBook, we’ll share real-world strategies to help customer education and support work together.

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Training for Lead Generation, Customer Onboarding & Support

Learn how to acquire, onboard, and retain customers.

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3 Reasons to Prioritize On-Demand Customer Training

A guide to scaling new customer launches.

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How to Price and Package Customer Training

Learn how to drive revenue through training.

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Case Studies

Cybersecurity Provider – Modernized Training Experience

Learn how Cisco Cloudlock & Umbrella has trained more than 3,000 users across 1,000+ companies with an on-demand training portal.

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Real Estate Software – Customer Support Productivity

Learn how Qualia increased its Customer Success Team’s productivity by 30% with customer training.

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Digital Process Management – Training for Revenue Generation

Learn how Nintex secured 150+% higher ARR and a 34% reduction in support cases with customer training.

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Construction Software – Onboarding & Certifications

Learn how Procore Technologies, a construction management software company, launched an online onboarding and certification platform with more than 85K certified users.

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HR Application – Support Ticket Reduction

Learn how Zenefits, a human resources application, built a comprehensive training platform and decreased support tickets by 5%.

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Big Data Software – Scaled Onboarding & Certifications

Learn how MapR, a big data software company, scaled customer education and certifications with Skilljar.

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Business Intelligence Software – Streamlined Onboarding Program

Learn how MITS, a business intelligence software company, streamlined their client onboarding process.

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Webinars

Customer Education Strategy 101: Technology, Content, and Engagement for Success

Strategically develop a Customer Education program built on strong content, the right technology, and a well-crafted launch plan.

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Monetizing Customer Education: Free, Fee, and Everything In Between

Learn about the free-to-fee continuum and best practices for developing a pricing and strategy for your education offers.

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Translating Customer Education Success into Business Impact

Learn how to help executives understand the impact of your customer education initiatives.

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The New Formula for Customer Onboarding

The key to product adoption is establishing value for customers early and often – download to learn more.

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The Case for User-Level Onboarding in the Age of the Customer

Learn why user-level onboarding is most effective for long-term customer success.

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Building a Customer Learning Destination with Video

This webinar will explore how to build a training program that focuses on marketing your product offerings.

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Driving Customer Health Through Education

Learn how the integration of Customer Training Platforms and CRM systems can help you uncover valuable insights.

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Why Every Tech Company Needs a Customer Enablement Program

Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.

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Adapting Customer Onboarding for an On-Demand World

Learn how to create an effective customer education strategy for the modern learner.

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Optimizing Customer Training: Benchmarks for 2017

We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.

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