Resources

Gain insight into customer learning.

eBooks

How Customer Education and Support Can Solve Each Other’s Problems

In this e-book, we’ll share real-world strategies to help customer education and support work together.

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Training for Lead Generation, Customer Onboarding & Support

Learn how to acquire, onboard, and retain customers.

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3 Reasons to Prioritize On-Demand Customer Training

A guide to scaling new customer launches.

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How to Price and Package Customer Training

Learn how to drive revenue through training.

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Your Guide to Creating a Customer Onboarding Program

Get customers to value with this three-step plan.

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Choosing the Right Technology for External Training

Find out what matters most for customer and partner training technology.

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Customer Training Goals for 2018

Set your team up for success in 2018.

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How to Align Customer Training With Certifications

Bridge the gap between disparate systems.

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2017 Customer Training Benchmarks

Learn about the baseline metrics for a successful customer training program.

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3 Ways to Create a Best in Class Customer Training Plan

Learn how to create a best in class training plan for Q4 and beyond.

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Case Studies

Big Data Software

Learn how MapR, a big data software company, scaled customer education and certifications with Skilljar.

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Business Intelligence Software

Learn how MITS, a business intelligence software company, streamlined their client onboarding process.

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Construction Software

Learn how Procore Technologies, an enterprise software company, is onboarding customers in 50% less time and driving product awareness in their industry with certification programs.

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Webinars

Building a Customer Learning Destination with Video

This webinar will explore how to build a training program that focuses on marketing your product offerings.

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Driving Customer Health Through Education

Learn how the integration of Customer Training Platforms and CRM systems can help you uncover valuable insights.

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Why Every Tech Company Needs a Customer Enablement Program

Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.

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Adapting Customer Onboarding for an On-Demand World

Learn how to create an effective customer education strategy for the modern learner.

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Optimizing Customer Training: Benchmarks for 2017

We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.

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3 Steps to an A+ Customer Training Plan

Learn tips, tools and best practices to help you create a comprehensive customer training plan for Q4 and beyond.

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How to Map Your Customer Training Journey and Plan for Growth

Customer training is not designed to be static; there’s always room for more growth.

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Creating the Perfect Training Course

In this webinar, we discussed the findings from our latest study on the anatomy of a training course.

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How to Create a Successful Customer Training Strategy

Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.

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Data-Driven Training: Customer Training Completion Rates

We crunched some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them.

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