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eBooks
How Customer Education and Support Can Solve Each Other’s Problems
In this e-book, we’ll share real-world strategies to help customer education and support work together.
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Training for Lead Generation, Customer Onboarding & Support
Learn how to acquire, onboard, and retain customers.
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3 Reasons to Prioritize On-Demand Customer Training
A guide to scaling new customer launches.
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Your Guide to Creating a Customer Onboarding Program
Get customers to value with this three-step plan.
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Choosing the Right Technology for External Training
Find out what matters most for customer and partner training technology.
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How to Align Customer Training With Certifications
Bridge the gap between disparate systems.
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2017 Customer Training Benchmarks
Learn about the baseline metrics for a successful customer training program.
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3 Ways to Create a Best in Class Customer Training Plan
Learn how to create a best in class training plan for Q4 and beyond.
DownloadCase Studies
Big Data Software
Learn how MapR, a big data software company, scaled customer education and certifications with Skilljar.
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Business Intelligence Software
Learn how MITS, a business intelligence software company, streamlined their client onboarding process.
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Construction Software
Learn how Procore Technologies, an enterprise software company, is onboarding customers in 50% less time and driving product awareness in their industry with certification programs.
DownloadWebinars
Why Every Tech Company Needs a Customer Enablement Program
Today’s customers have more choices than ever before. If you want to keep their business, you need to set them up for success from day one.
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Adapting Customer Onboarding for an On-Demand World
Learn how to create an effective customer education strategy for the modern learner.
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Optimizing Customer Training: Benchmarks for 2017
We analyzed data collected over multiple years of delivering best-in-class training experiences to provide insight into how customer training teams are educating their users today.
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Back to School: 3 Steps to an A+ Customer Training Plan
Learn tips, tools and best practices to help you create a comprehensive customer training plan for Q4 and beyond.
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How to Map Your Customer Training Journey and Plan for Growth
Customer training is not designed to be static; there’s always room for more growth.
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Creating the Perfect Training Course
In this webinar, we discussed the findings from our latest study on the anatomy of a training course.
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How to Create a Successful Customer Training Strategy
Creating a comprehensive customer training program might seem like a daunting task, but there are some simple steps you can take to set your organization up for success.
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Data-Driven Training: Customer Training Completion Rates
We crunched some of the numbers to bring you data on training completion rates and how different factors in your courses and content may affect them.
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Your Customer Training RFP: a Template for LMS Selection
Don’t waste any more time during the buying process.
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The Ultimate LMS Project Planning Template
View this detailed checklist for each phase of your LMS implementation.
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The Essential Template for Your Customer Training Strategy
Get inspiration for your customer training strategy.
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A Guide to Marketing Customer Training
Learn about different ways to market customer training.
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Content Planning Map: A Template for Training Teams
Use this template to organize your content.
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2018 Customer Success and Training Conferences
2018 Customer Success and Training Conferences
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