Handshake’s Human + Hybrid Model: A "Learning Everywhere" Playbook

Handshake’s “Learning Everywhere” Playbook is your behind-the-scenes guide to what actually works when scaling Customer Education—shared by a CE leader who’s been in the trenches.

What You’ll Get:

• Tactics from the front lines: See how Tiffany Taylor (Sr. Director, Success & Education at Handshake) built a modular, embedded learning model that saved CSMs hours
• Frameworks you can steal: Hybrid onboarding flows, milestone triggers, embedded content planners, and modular content templates.
• Hard numbers that matter:
  • 50% faster time-to-value for trained customers.
  • 54% more likely to hit a ‘green’ health score.
• Zero fluff, all function: This isn't just about Handshake—it’s about how you can take inspiration and make it work for you.

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