How to Scale Efficiency with Automation & AI

How to Scale Efficiency with Automation & AI

June 4, 2024
Content Development
Generative AI

Every company dreams of a user base where customers feel confident and empowered using their product. However, it can be tricky to balance the needs of all new users, handle various training and online learning requirements, and provide adequate support to everyone. Traditional training methods often have challenges like scaling efficiently, keeping users engaged, and serving individual user needs.

This is where the power of AI and automation can help. In this article, we’ll discuss how these technologies can enhance your training strategy, enable you to deliver personalized learning experiences, automate repetitive administrative tasks, and scale learning across your entire user base.

How is automation used in eLearning?

Here are some ways automation is used in eLearning:

  • Automate enrollment: Automatic enrollment allows new customers to register and begin learning on their own schedule. This saves your team time while ensuring a smooth and frictionless start to the customer's learning experience.
  • Set up a course enrollment expiration: Some courses require ongoing learning or regular refreshers. This feature lets you set expiration dates for course access, prompting users to retake the course or complete new training materials to maintain certification.
  • Send post-completion emails for courses: After a student finishes a course, you can send them automated emails to maintain learner engagement. These emails can be timed for specific intervals (days, weeks, or even years later) and can include surveys, reminders about recertification, or invitations to continue the learning process with additional courses.

What is an AI-optimized LMS platform?

An AI-driven learning management system (LMS) integrates artificial intelligence (AI) functionalities into traditional LMS capabilities. AI capabilities elevate the system beyond static course creation and administration.

AI in an LMS fosters a personalized learning environment. It analyzes learner data, including preferred learning styles, and then uses the information to tailor learning content, difficulty, and pace to the individual. Adaptive learning is a prime example, where the system adjusts the material based on the learner's performance.

Benefits of automation and AI in scaling customer education

Some key advantages of automation and AI in scaling customer education are:

  • Increased scalability: Automation allows you to deliver customer education to various customers simultaneously without needing a significant increase in resources. Imagine having to manually deliver onboarding materials to every new customer—automation can handle it, freeing up your team for other tasks.
  • Reduced costs: Automating tasks like course delivery, grading assessments, and answering FAQs frees up human resources. This can lead to significant cost savings in the long run, especially as your customer base grows.
  • Consistent quality: Automation ensures that all customers receive the same high-quality education, regardless of who delivers the training. This is because automated courses and materials standardize the delivery of information.

Key features of an AI-optimized learning platform

Let's explore the core functionalities that define AI-powered learning platforms.

1. Quiz generator

Developing assessments can be time-consuming. Generative AI can automatically create quizzes based on existing course content. This ensures that questions directly align with the material and saves time on content creation.

2. Content recommendations

If you have a vast catalog of learning material and online courses, some learners might be overwhelmed by the choices. AI tools can analyze a learner's goals and progress, and then recommend relevant content. This ensures that knowledge gaps are addressed and customers advance on their chosen learning path.

3. Automated notifications

Another feature that elevates the learning experience is automated notifications. For example, you can create different email templates depending on the learning outcome. Upon completion of a course, a congratulatory message can be sent to the learner celebrating their achievement.

Alternatively, for failed courses, a template offering additional resources or suggesting a review session can be triggered. You can even send notifications to a designated organizational email address whenever a student completes a course, keeping everyone informed of learning progress.

How automation and AI enhance the learner experience

Here's how automation and AI make the learning journey more engaging and effective for individual learners:

  • Adaptive learning: AI analyzes user data (past performance, learning habits, product usage) to build customized learning paths. For example, the system might recommend introductory modules to a new customer followed by product-specific courses based on their initial purchase. This ensures they learn the most relevant information first.
  • Interactive content: Automation facilitates the creation of more interactive learning experiences using gamification elements and polls. These elements make learning more engaging and enjoyable, leading to better information retention.
  • Automatic feedback on quizzes: AI analyzes user performance in quizzes and activities to pinpoint areas that need improvement. The system can then automatically recommend targeted resources like specific tutorials or knowledge base articles to address those gaps, so users don't move on with knowledge deficiencies.

Achieve educational efficiency with Skilljar

Skilljar is a customer education platform that enhances course creation with generative AI and automation features.

Struggling to write clear learning objectives for your course description? Skiljar can analyze the lesson content and automatically generate concise objectives that highlight exactly what students will learn.

Building quizzes can be time-consuming. Skilljar simplifies the process by automatically creating questions and answer keys based on existing course material.

Try ‍our demo to learn how Skilljar can help you scale your training efforts.

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