The Challenge

Cloud Services sought to modernize its training experience, for both users and administrators, as well as reduce the burden of training on administrators.

The Solution

In partnership with Skilljar, Cisco Cloud Services launched the Cloudlock Training Center, an on-demand content portal with Salesforce and SSO integrations.

The Results

In just the first two months of operation, the Cloudlock Training Center had more than 850 course registrations and successfully increased its completion rate to its set goal.

Company

Cisco Cloudlock is the leading CASB ad cybersecurity-as-a-service provider. Cisco Cloud Services is the leading DNS security product in the industry.

Industry

Cloud Security

Employees

800

Headquarters

Waltham, MA

Top Metric

Cisco Cloudlock & Umbrella have more than 3,000 users across more than 1,000 companies

Website

In partnership with Skilljar, Cisco Cloud Services launched the Cloudlock Training Center, an on-demand content portal with Salesforce and SSO integrations.

Challenge

Prior to partnering with Skilljar,  Cloud Services was struggling with a legacy LMS system that was not scaling at the same rate as the company and wasn’t providing the level of support Cloud Services required. In turning to Skilljar, Cloud Services was looking to modernize its training experience, for both users and administrators, as well as reduce the burden of training on administrators. 

Goals

  • Provide on-demand user training accompanied by a great user experience
  • Develop a platform with robust analytics capabilities to measure customer health
  • Reduce the burden of training on administrators

As administrators of six domains hosted by Skilljar, we are able to easily post professional-looking content and our customers often comment on how easy it is for them to access our training and navigate the courses.

Andrea Eberly, Learning & Development Manager, Cisco Cloud Security

Solution

Cisco Cloud Services came to Skilljar with an existing archive of content, so the first step was to launch the Cloudlock Training Center with that content and then move forward with the creation of more, new content. The Training Center was constructed with built-in integrations for Salesforce, single-sign-on and Marketo integrations. The platform also incorporated several methods of gathering user feedback, from specific feedback buttons to embedded surveys.

Results

In just the first two months of operation, the Cloudlock Training Center had more than 850 course registrations and successfully increased its completion rate to its set goal. The company increased customer engagement and further leveraged the Marketo integration to continue this trend. 

Additionally, the Training Center has expanded to include three units: Cloudlock customers, Umbrella customers, and internal employees. Together, these three organizations have more than 3,000 users from more than 1,000 different companies.