In partnership with Skilljar, Cisco Cloud Services launched the Cloudlock Training Center, an on-demand content portal with Salesforce and SSO integrations.
Challenge
Prior to partnering with Skilljar, Cloud Services was struggling with a legacy LMS system that was not scaling at the same rate as the company and wasn’t providing the level of support Cloud Services required. In turning to Skilljar, Cloud Services was looking to modernize its training experience, for both users and administrators, as well as reduce the burden of training on administrators.
Goals
- Provide on-demand user training accompanied by a great user experience
- Develop a platform with robust analytics capabilities to measure customer health
- Reduce the burden of training on administrators
Solution
Cisco Cloud Services came to Skilljar with an existing archive of content, so the first step was to launch the Cloudlock Training Center with that content and then move forward with the creation of more, new content. The Training Center was constructed with built-in integrations for Salesforce, single-sign-on and Marketo integrations. The platform also incorporated several methods of gathering user feedback, from specific feedback buttons to embedded surveys.
Results
In just the first two months of operation, the Cloudlock Training Center had more than 850 course registrations and successfully increased its completion rate to its set goal. The company increased customer engagement and further leveraged the Marketo integration to continue this trend.
Additionally, the Training Center has expanded to include three units: Cloudlock customers, Umbrella customers, and internal employees. Together, these three organizations have more than 3,000 users from more than 1,000 different companies.
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