The Greatest Hits: 2025 in Digital CX

You know us from The Skillet and Customer Education Bi Weekly. We spend the year scanning LinkedIn (or as you see in the lovely picture to your right crated by AI wizard Eric, diving through LinkedIn like raccoons), communities, and real conversations to collect what we learn from you, so you don’t have to live online. Now we are pulling the greatest hits together in one fast session with Eric Mistry from Zapier and Caroline Van Dyke from Skilljar by Gainsight. Expect banter, highlight reels, a few memes, andof course, plenty of time for your questions.

What this is:

• A fast, fun, Weekend-Update-style recap of the year
• Hosted by Eric Mistry (Zapier) and Caroline van Dyke (Skilljar & Gainsight)
• A live conversation featuring real talk, light (or heavy) banter, and YOUR live questions
• The highlights you actually need before 2026 planning begins

What you’ll get:

• The top shifts in Education, Community, and Digital CS
• Why these programs now function as one connected learning ecosystem
• The sound bites and takeaways that shaped the year
• The templates, frameworks, and tools you’ll want for January
• Clear signals on driving adoption, retention, engagement, and support deflection
• People to follow, ideas to revisit, and advice to take or leave

Save your spot—we'll see you there, ugly holiday sweaters and all!

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