[WORKSHOP] From Overload to Clarity: Structuring Customer Learning Across Channels

📣 Where Should Learning Actually Live? Let’s Walk Through It Together.

Be honest—have you ever asked yourself: “Should this be a help article or a training? A pop-up or a community post? Can my Academy house it all?”

You’re not alone. With learning spread across help centers, in-app, academies, and communities, deciding what content goes where is a full-blown puzzle.

Instead of just talking about it, we’re walking through real customer learning journeys—seeing what works, what doesn’t, and how you can design a better experience.

You’ll leave with:

• A step-by-step exercise to organize your learning content like a pro
• A decision-making framework to take the guesswork out of content placement
• Real customer examples of what works (and what flops) from customer education leaders at Handshake and customer success leaders at Sequel.io
• Plus, how to prove to leadership that you can’t just drop everything on one channel if you ever get questioned about your tech stack

This is part workshop, part planning session—so come ready to rethink your learning strategy with us.

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