Behind the Data: How Digital Customer Success Is Taking Center Stage in 2026

In this on-demand session, leading expertswent behind freshly released data to unpack what’s really changing, and why digital customer success, education, and community are moving from supporting roles to center stage in 2026.

When you watch, you'll hear directly from Sam Murray, who spends her days in rooms with the world’s leading companies shaping future roadmaps, and Jill Glynn, who is actively changing how teams are structured, how community-led education works, and how success is measured in practice.

This is a fast-paced mix of fresh benchmark data, real anecdotes from the field, and a forward-looking view of what’s coming next.

• Where companies are investing in digital customer success, education, community, and AI
• Examples of how this is showing up today, from team structure and operating models to how leaders are redefining success
• Practical perspective on how AI is accelerating change, and why you have to clean up your data ASAP to really reap the rewards
• A sneak peek at frameworks and insights coming out in the (D)CS Report

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