webinar
Defining Your Own Playbook: How CE Leaders Are Evolving as Roles, Teams, and Tools Shift
September 18, 2025
10 AM PST
Speakers

Lila Krutel
Director of Global Education @ Gainsight

Caroline Van Dyke
Head of Content
We keep hearing that Customer Education is no longer just a function—it’s a strategic connector. But as org charts shift, tech stacks consolidate, and teams get leaner, CE leaders are rethinking what “their job” actually looks like.
It’s not just about scaling programs anymore—it’s about evolving with the business: building tighter cross-functional partnerships, adjusting team scope, and influencing decisions that go far beyond training. In this panel, you’ll hear how CE leaders are adapting in real time—sharing honest takes, lessons learned, and the new ways they’re driving impact as we move toward a world of 'scaled digital success' rather than siloed teams.
Hundreds of innovative mid-market and enterprise companies train and retain customers with Skilljar