How Customer Education Can Help Organizations Adapt to the New World of Work

New World of Work_Blog

Hear from Skilljar CEO, Sandi Lin, why Customer Education professionals have never been in a better position to serve as a force multiplier for businesses looking to serve their customers.

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2020 Customer Education Benchmarks_New World of Work
Skilljar’s 2020 Customer Education Benchmarks & Trends Report is live! Check it out for data-driven insights about budgets, team size, the impact of COVID-19, and more!
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On-Demand Webinars

Securing Budget Webinar

In this webinar, we’ll share tips to help you demonstrate your program’s impact, make powerful proposals for new initiatives, and get the budget you need to make them a reality.

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TechSmith Webinar

Is your content development practice strategic or do you find yourself creating a seemingly random array of resources? Join Skilljar and TechSmith on June 24 to learn why crafting a content strategy before creating content is imperative.

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State of Customer Ed Industry Webinar

In this webinar, Skilljar CEO Sandi Lin will discuss learnings from our recent 2020 Customer Education Benchmarks and Trends Report, and share her insights on the state of Customer Education. We’ll dig into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare. 

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Adapting Webinar_Square

Customer Education teams are quickly adapting their programs to accommodate the new needs of their customers, and the new conditions of the remote work environment. In this webinar, we’ll discuss how customer learner behaviors have changed and how Customer Education teams can help.

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Enablement Webinar

In the current economic climate, customer retention is arguably the most important priority for any technology company. A key component to retention is product adoption, which can only occur when customers are properly enabled and know how to get value from your products or services. In this webinar, industry expert Steve Mullins will join us to share his model for successful customer enablement. 

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Engaging Content_On-Demand Webinar

Join Cutler Bleecker, Learning Experience Designer at Skilljar, and Michele Wiedemer, Customer Education Content Developer, as they draw on their experience as classroom teachers turned instructional designers to help you adapt to the virtual world.

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Skilljar Features_Webinar

In this webinar, Senior Product Marketing Manager at Skilljar, Linda Schwaber-Cohen, and Skilljar's Learning Experience Designer, Cutler Bleecker, share a few of their favorite Skilljar features to help our customers rise to the occasion as efficiently and effectively as possible.

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Onboarding Webinar_On-Demand

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In this webinar, we’re going to share these learnings with you. 

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The Why, What, & How of Transitioning to Virtual Training

Virtual Learning eBook_LP

Making the transition from in-person to virtual training can seem daunting, especially for organizations that haven’t previously offered training modalities online, but it doesn’t have to be. In this eBook, we’ll walk you through the ins and outs of on-demand, virtual training, and share how-tos and tips for getting started.

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Skilljar and Zoom

As COVID-19 drives more training online, much of it is being delivered through Zoom. Check out these 5 tips for using Skilljar and Zoom together to up-level your virtual training:

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Remote Worker_Window

4 Steps to Transition from In-Person to Digital Training

Making the transition from in-person to virtual training can seem daunting, especially for organizations that haven’t previously offered training modalities online. That said, there are a number of quick-start steps your team can take to help move your training into the digital sphere.

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3 Engagement Techniques for Virtual Training

When it comes to virtual learning, it can sometimes be challenging for learners to stay engaged and attentive. While many courses turn to polls and quizzes as a method of ensuring that learners are acquiring the necessary knowledge, there are also a number of other ways to engage your audiences. Read on for three unique engagement techniques to try with your learners!

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Tips & Tricks for Adapting Training to Our New Reality

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How Customer Educators Can Help in the New World of Work

With customers demanding more online education, we turned to Customer Education (and Skilljar) expert, Linda Schwaber-Cohen, for her insights and ideas to help educators evaluate your objectives and projects for the upcoming quarter. 

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20 VILT Tips

With in-person training an impossibility at the moment, here are 20 ideas to consider for your upcoming VILT content. 

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On-Demand Training Tips

As virtual training becomes more of a strategic imperative, here are 11 tips for creating engaging, on-demand content!

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Remote Worker_Chair

Creating Customer Education Content from Home

We're seeing an unprecedented thirst for new and engaging visual content from our audiences. Whether you are just getting started or scrambling to figure out how to create content from home without the equipment your office might have, hereare some tips for creating meaningful, engaging content that resonates with your audience.

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Remote Worker_Chair

10 Tips for Engaging Remote Audiences with Virtual Education

As recent events shift more learners away from their offices and into remote work, the demand for virtual learning options will only increase further. Whether you have an existing training program and curriculum in place, or whether you’re looking for new ways to engage remote audiences, here are ten tips for getting started with virtual education. 

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7 Skilljar Features to Help You Get More Done

As Customer Education teams help their organizations and their customers adapt to changes wrought by COVID-19, here are 7 Skilljar features that can help you do more.

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Remote Worker_Hammock

Why Customers Demand On-Demand Education

While in-person training has a place in your education strategy, it can also be challenging to schedule, and, in light of recent events, impossible to attend. Self-paced, on-demand programs can give students access to the information they need, exactly when they need it. In this blog post, we explore the key characteristics of on-demand training and delve into the benefits of this method for students. 

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Customer Education Expert Q&A Series: Adapting to COVID-19

Customer Education Q&A_Zenefits

With the world of human resources turned upside down by COVID-19, Zenefits created a public domain where anyone can access Zenefits HR Office Hours - a helpful resource for small businesses, in particular, to learn about changing laws during the COVID-19 pandemic. Learn more in this expert Q&A! 

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Customer Education Expert Q&A: Moz

In the midst of COVID-19, Moz has served 100K+ new students who have completed more than 227K hours of education. Learn how Moz adapted its training program to better address customers and SEOs in this Q&A. 

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Giovanna Cruz_Expert Q&A

"Our content creation will likely have a ‘less produced’ feel...but we feel that this new reality will also lend extra authenticity to the content that we share." 

Giovanna Cruz of MakeMusic on how they are adapting to #COVID19. Learn more in our Q&A with Giovanna.

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Trade Desk Q&A

"We historically have been known for our high-end video operations, but as we shift to virtual shoots, we’ll be testing audio files with transcripts, short video clips, and more text-based learning." 

Meredith Hall of The Trade Desk explains how they're adapting to #COVID19. Learn more in our Q&A with Meredith.

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Contentsquare_COVID Q&A

"It’s incredible what the team can accomplish in such a short period when the objectives are aligned. It’s almost like we 10x’d our content team." 

Great insights from Contentsquare's Craig Jansen on adapting to COVID-19. Learn more in our Q&A with Craig.

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Lotame_COVID Q&A

"If you want to test something new—why not. You don’t have to experiment. You get to experiment. It’s a gift." 

Wise words from Lotame's Mark Sanders on embracing the COVID-19 disruption. Learn more in our Q&A with Mark.

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Skilljar News

Skilljar Webcasting

GoToWebcast is the newest addition to a comprehensive collection of remote live training options in Skilljar. Other remote learning integrations include Zoom Video Webinars, Zoom Meetings, Webex Training, GoToMeeting, GoToTraining, and GoToWebinar.

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Usage Release_New World of Work

In the past two weeks, we've seen a 600%+ increase in student course registrations as COVID-19 drives increased investments in Customer Education and a shift to virtual formats. 

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