The DCS Index

Clicks, logins, and content views are no longer enough to prove that Digital CS is driving real business impact. AI is raising expectations, adoption is under scrutiny, and digital Education, Communities, and in-app experiences are converging into a single system responsible for influencing adoption, expansion, and revenue.

In The 2026 Digital CS Index Report we reveal how leading companies are responding to this shift, by moving beyond surface-level engagement metrics to measurable customer and revenue outcomes.

Backed by fresh benchmark data and real-world examples, learn how teams are redesigning their structure, metrics, and strategy to position Digital CS as a core growth driver

What's inside the report?

• The paradoxes leaders are navigating, and how to reframe them so you’re in the driver’s seat
• Real examples from companies aligning education and community to cut churn and push expansion
• Practical guidance on what to prioritize, what to stop, and how to design a connected ecosystem with a clean data layer

Download the report today to get the trends and operating models defining Digital Customer Success in 2026

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