Customer Education Experts Get inspired by the leaders at the forefront of Customer Education

Chris Anderson

Director of Community Learning & Love

Guru

Featured Content from Chris Anderson

Connect 2020: The Customer Education Pyramid: 3 Levels of KPIs

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Adam Avramescu

Head of Global Customer Training & Enablement

Slack

Featured Content from Adam Avramescu

Connect 2020: CELab Live

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On-demand Webinar

The New Formula for Customer Onboarding

The key to product adoption is establishing value for customers early and often – download to learn more.

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Connect 2019 Keynote: The Golden Rule for Your Customer Education Portfolio

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Shelly Berkowitz

Vice President Training

Zuora

Featured Content from Shelly Berkowitz

Connect 2020: Investing in Customer Education – Executive Perspectives

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Rod Cherkas

VP of Global Professional Services

Gainsight

Featured Content from Rod Cherkas

Connect 2020: Investing in Customer Education – Executive Perspectives

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Digital Process Automation Leader Secures 150+% Higher ARR for Trained Customers

Alistair Cloke

Vice President, Customer Success Programs

Nintex

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Customer Story

Nintex

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Connect 2019 Panel: Partnering with Customer Success

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Giovanna Cruz

Manager, Customer Success

MakeMusic

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June 8, 2020

Customer Education Expert Q&A Series: Giovanna Cruz, MakeMusic

Dave Derington

Senior Manager, Customer Education

Outreach

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Connect 2020: CELab Live

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Connect 2019 Panel: Aligning Customer Education and Certifications

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Erika Dunham

Education Director

UserZoom

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On-demand Webinar

Customer Education Strategy 101: Technology, Content, and Engagement for Success

Strategically develop a Customer Education program built on strong content, the right technology, and a well-crafted launch plan.

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50 MIN

Bailey Edgell

Senior Customer Education Program Manager

Culture Amp

Featured Content from Bailey Edgell

On-demand Webinar

4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon

In this webinar, Bailey Edgell, Senior Customer Education Program Manager, will share how the program she’s built differentiates Culture Amp from its competition, and how it benefits customer health, account expansion, and sales enablement.

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Karen Farmer

Manager, Success Program Management Team

Outreach

Featured Content from Karen Farmer

Connect 2018 Panel: Data-Driven Customer Education

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Biotech Company Drives New Leads with Customer and Prospect Training

Lauren Feekin

Marketing Specialist

LI-COR

Featured Content from Lauren Feekin

Customer Story

LI-COR

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Suzanne Ferry

Director of Digital Learning for HPe's Container Platform

Hewlett Packard Enterprise

Featured Content from Suzanne Ferry

Connect 2018 Keynote: Defining your Customer Education Model

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Stephen Fleming-Prot

Content Strategist, Customer Education

UserTesting

Featured Content from Stephen Fleming-Prot

On-demand Webinar

How UserTesting Drives Product Adoption and CX with Customer Education

In this webinar, Steve will share lessons learned from building UserTesting’s Learning Navigator and on-demand University, and why Customer Education is an important part of CX—and CX is an important part of Customer Education.

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HR Platform Reduced Support Tickets by 5% with Customer and Partner Education Initiative

Melanie Gallo

Senior Director

Zenefits

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Customer Story

Zenefits

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Connect 2019 Panel: Value-based Customer Onboarding

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Peter Goldstein

Manager, Customer Education

BitSight

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Connect 2018 Panel: Data-Driven Customer Education

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Meredith Hall

GM, Learning & Development

The Trade Desk

Featured Content from Meredith Hall

May 7, 2020

Customer Education Expert Q&A Series: Meredith Hall, The Trade Desk

Jill Hardy

Product Marketing Manager

Google

Featured Content from Jill Hardy

Connect 2019 Panel: Partnering with Customer Success

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Amy Hargis

Director of Educational Services

Snowflake Computing

Featured Content from Amy Hargis

Connect 2020: Demystifying the Revenue Generating Program

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Stephanie Hurst

Head of Customer Learning - Talent Solutions

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Connect 2020: Customer Education at LinkedIn

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SmashFly Partnered with Skilljar to Scale Training and Certification Program for 2,000 Customers Worldwide

Natasha Husein

Senior Product Marketing Manager

Teachers Pay Teachers

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On-demand Webinar

Building Your Customer Education Brand: Using customer champions to drive widespread program adoption

In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption.

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50 MIN

Christine Irvine

Senior Vice President, Customer Success Operations

SmashFly

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On-demand Webinar

Promoting Customer Success with Diverse Learning Channels

In this webinar, SmashFly’s Vice President, Customer Success, Chrissy Irvine, and Hannah Leary, SmashFly’s Customer Success Operations Specialist, will share how their team created a world-class training program that blends self-service and instructor-led training.

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58 MIN

Customer Story

SmashFly

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Connect 2019 Panel: Partnering with Customer Success

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Fresia Jackson

Lead People Scientist, Customer Education

Culture Amp

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Connect 2020: How to Get Your Learners into Flow

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Craig Jansen

Head of Product Education

Contentsquare

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On-demand Webinar

Adapting Customer Education In the New World of Work

COVID-19 has resulted in enormous shake-ups in the Customer Education world. Customer Education teams are quickly adapting their programs to accommodate the new needs of their customers, and the new conditions of the remote work environment. In this webinar, we’ll sit down with Craig Jansen, Head of Product Education at Contentsquare, and Mark Sanders, Director of Product Enablement at Lotame to discuss how to adapt to this New World of Work.

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Energy Sector Software Launches Hybrid Training Program with 70% Completion Rate

April 23, 2020

Customer Education Expert Q&A Series: Craig Jansen, Contentsquare

Dallas Jensen

Head of Global Learning

Energy Exemplar

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Customer Story

Energy Exemplar

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Jim Kalbach

Head of Customer Experience

MURAL

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Connect 2020: Collaborative Learning: Creating Activities that Engage

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Colleen Lai

Manager, Instructional Designer

Procore

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Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Healthcare Software Company Increases Education-Driven Revenue by 40% YoY with Skilljar

Hannah Leary

Customer Success Operations Specialist

SmashFly

Featured Content from Hannah Leary

On-demand Webinar

Promoting Customer Success with Diverse Learning Channels

In this webinar, SmashFly’s Vice President, Customer Success, Chrissy Irvine, and Hannah Leary, SmashFly’s Customer Success Operations Specialist, will share how their team created a world-class training program that blends self-service and instructor-led training.

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58 MIN

Katie Liestman

HCHB University Lead

Homecare Homebase

Featured Content from Katie Liestman

Customer Story

Homecare Homebase

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Liana Maharaj-Parrish

Global Head of Certification Programs

Slack

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Connect 2020: Where Content and Certification Converge

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Maria Manning-Chapman

Vice President Research, Education Services

Technology Services Industry Association (TSIA)

Featured Content from Maria Manning-Chapman

On-demand Webinar

Monetizing Customer Education: Free, Fee, and Everything In Between

Learn about the free-to-fee continuum and best practices for developing a pricing and strategy for your education offers.

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59 MIN

On-demand Webinar

Skilljar Connect Keynote: Acquiring and Retaining Learners to Drive Product Adoption

In this keynote address Maria Manning-Chapman, Vice President, Education Services Research at TSIA, discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.

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57 MIN

Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Stefanie Menusso

Head of Marketing Services

Sika

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Connect 2020: Investing in Customer Education – Executive Perspectives

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Craig Morrison

Global Customer Learning Manager

OSIsoft

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Connect 2020: Training a Global Audience

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Steve Mullins

Customer Education & Enablement Professional

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On-demand Webinar

The Four Pillars of Customer Enablement

In this webinar, industry expert Steve Mullins will join us to share his model for successful customer enablement. With over 20 years of experience in software education, Steve will reflect on models he’s tried in the past and explain the pros and cons of different approaches.

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Arnold Murray

Sr. Manager, CX Learning Services

Cisco

Featured Content from Arnold Murray

Connect 2019 Panel: Value-based Customer Onboarding

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Mojtaba Navid

Sr. Manager, Business Insights

Autodesk

Featured Content from Mojtaba Navid

Connect 2018 Panel: Data-Driven Customer Education

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Maire Newton

Senior Manager, Customer Marketing, Looker

Google

Featured Content from Maire Newton

Connect 2018 Panel: Data-Driven Customer Education

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Kristine Olson

Director of Training, Security Engagement

Autodesk

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Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Construction Management Software Launches Certification Program and Scales Customer Training with Skilljar

Dean Onishi

Senior Director, Documentation & Certification

Procore

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Customer Story

Procore

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Connect 2019 Panel: Aligning Customer Education and Certifications

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Julia Ormond

Director, Customer Learning Programs

Avalara

Featured Content from Julia Ormond

Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Stephanie Pellegrino

Manager, Global Customer Education - LSS

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Connect 2020: Customer Education at LinkedIn

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Matthew Pierce

Learning & Video Ambassador

TechSmith

Featured Content from Matthew Pierce

On-demand Webinar

Building a Customer Learning Destination with Video

This webinar will explore how to build a training program that focuses on marketing your product offerings.

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Marketing Platform Scales Education with On-Demand, Interactive Content for 2,000+ Students

Connect 2019 Keynote: Engaging and Empowering Customers with Video

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55 MIN

Gary Ploski

Senior Content Producer

Opal

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Customer Story

Opal

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Tom Prefling

Director, Internal Communications

U-Haul

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Customer Story

U-Haul

DIY Moving/Self-Storage Leader Manages 67,000+ Students and an 80%+ completion rate with Skilljar

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Taimur Rashid

General Manager of Customer Success for Azure Data & Artificial Intelligence

Microsoft

Featured Content from Taimur Rashid

Connect 2019 Keynote: Learning Outside the Box

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Jeff Resnick

eLearning Specialist

OSIsoft

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Connect 2020: Training a Global Audience

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Randon Ruggles

Senior Manager, Customer Education

Jamf

Featured Content from Randon Ruggles

Connect 2020: Content Creation at Scale

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Connect 2019 Panel: Value-based Customer Onboarding

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On-demand Webinar

Uncovering Insights with Customer Education Data Integrations

Learn about five common Customer Education challenges and how they can be solved with business product and service integrations.

Featuring: Randon Ruggles, Manager, Curriculum & Content Development, Jamf

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52 MIN

Mark Sanders

Director of Product Enablement

Lotame

Featured Content from Mark Sanders

On-demand Webinar

Adapting Customer Education In the New World of Work

COVID-19 has resulted in enormous shake-ups in the Customer Education world. Customer Education teams are quickly adapting their programs to accommodate the new needs of their customers, and the new conditions of the remote work environment. In this webinar, we’ll sit down with Craig Jansen, Head of Product Education at Contentsquare, and Mark Sanders, Director of Product Enablement at Lotame to discuss how to adapt to this New World of Work.

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April 16, 2020

Customer Education Expert Q&A Series: Mark Sanders, Lotame

Sonia Sawlani

Global Head of Scaled Customer Education

Featured Content from Sonia Sawlani

Connect 2020: Customer Education at LinkedIn

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Keri Schneider

Education Services Operations Manager

Snowflake

Featured Content from Keri Schneider

Connect 2020: Demystifying the Revenue Generating Program

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Kyle Schuler

Manager, Curriculum & Content Development

Jamf

Featured Content from Kyle Schuler

Connect 2020: Content Creation at Scale

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Debbie Smith

Customer Education Program Manager

Braze

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Connect 2020: Instructional Writing at its Best

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Connect 2019 Panel: Aligning Customer Education and Certifications

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Isabel Swartz

Learning Manager

ClearCompany

Featured Content from Isabel Swartz

On-demand Webinar

Translating Customer Education Success into Business Impact

Learn how to help executives understand the impact of your customer education initiatives.

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52 MIN

Connect 2019 Panel: Value-based Customer Onboarding

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Mark Tippin

Head of Learning Experience

MURAL

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Connect 2020: Collaborative Learning: Creating Activities that Engage

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April Trask

Senior Enterprise Learning Experience Designer

Slack

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Connect 2020: Where Content and Certification Converge

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Michele Wiedemer

Customer Education Content Developer

Featured Content from Michele Wiedemer

On-demand Webinar

Creating Engaging Content in a Virtual World

In this webinar, Cutler Bleecker, Learning Experience Designer at Skilljar, and Michele Wiedemer, Customer Education Content Developer, will draw on their experience as classroom teachers turned instructional designers to help you adapt to the virtual world.

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