Customer Education Experts Get inspired by the leaders at the forefront of Customer Education

Connect 2019 Keynote: The Golden Rule for Your Customer Education Portfolio

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30 MIN

Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Digital Process Automation Leader Secures 150+% Higher ARR for Trained Customers

Alistair Cloke

Vice President, Customer Success Programs

Nintex

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Customer Story

Nintex

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Connect 2019 Panel: Partnering with Customer Success

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Giovanna Cruz

Manager, Customer Success

MakeMusic

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June 8, 2020

Customer Education Expert Q&A Series: Giovanna Cruz, MakeMusic

Dave Derington

Senior Manager, Customer Education

Outreach

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Connect 2019 Panel: Aligning Customer Education and Certifications

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Erika Dunham

Education Director

UserZoom

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On-demand Webinar

Customer Education Strategy 101: Technology, Content, and Engagement for Success

Strategically develop a Customer Education program built on strong content, the right technology, and a well-crafted launch plan.

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50 MIN

Bailey Edgell

Senior Customer Education Program Manager

Culture Amp

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On-demand Webinar

4 Ways That Culture Amp Turned Customer Education into Their Secret Weapon

In this webinar, Bailey Edgell, Senior Customer Education Program Manager, will share how the program she’s built differentiates Culture Amp from its competition, and how it benefits customer health, account expansion, and sales enablement.

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Karen Farmer

Manager, Success Program Management Team

Outreach

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Connect 2018 Panel: Data-Driven Customer Education

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Biotech Company Drives New Leads with Customer and Prospect Training

Lauren Feekin

Marketing Specialist

LI-COR

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Customer Story

LI-COR

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Suzanne Ferry

Director of Digital Learning for HPe's Container Platform

Hewlett Packard Enterprise

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Connect 2018 Keynote: Defining your Customer Education Model

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Stephen Fleming-Prot

Content Strategist, Customer Education

UserTesting

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On-demand Webinar

How UserTesting Drives Product Adoption and CX with Customer Education

In this webinar, Steve will share lessons learned from building UserTesting’s Learning Navigator and on-demand University, and why Customer Education is an important part of CX—and CX is an important part of Customer Education.

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HR Platform Reduced Support Tickets by 5% with Customer and Partner Education Initiative

Melanie Gallo

Senior Director

Zenefits

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Customer Story

Zenefits

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Connect 2019 Panel: Value-based Customer Onboarding

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Peter Goldstein

Manager, Customer Education

BitSight

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Connect 2018 Panel: Data-Driven Customer Education

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Meredith Hall

GM, Learning & Development

The Trade Desk

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May 7, 2020

Customer Education Expert Q&A Series: Meredith Hall, The Trade Desk

Jill Hardy

Product Marketing Manager

Google

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Connect 2019 Panel: Partnering with Customer Success

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SmashFly Partnered with Skilljar to Scale Training and Certification Program for 2,000 Customers Worldwide

Natasha Husein

Senior Product Marketing Manager

Teachers Pay Teachers

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On-demand Webinar

Building Your Customer Education Brand: Using customer champions to drive widespread program adoption

In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption.

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50 MIN

Christine Irvine

Senior Vice President, Customer Success Operations

SmashFly

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On-demand Webinar

Promoting Customer Success with Diverse Learning Channels

In this webinar, SmashFly’s Vice President, Customer Success, Chrissy Irvine, and Hannah Leary, SmashFly’s Customer Success Operations Specialist, will share how their team created a world-class training program that blends self-service and instructor-led training.

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58 MIN

Customer Story

SmashFly

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Connect 2019 Panel: Partnering with Customer Success

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Craig Jansen

Head of Product Education

Contentsquare

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On-demand Webinar

Adapting Customer Education In the New World of Work

COVID-19 has resulted in enormous shake-ups in the Customer Education world. Customer Education teams are quickly adapting their programs to accommodate the new needs of their customers, and the new conditions of the remote work environment. In this webinar, we’ll sit down with Craig Jansen, Head of Product Education at Contentsquare, and Mark Sanders, Director of Product Enablement at Lotame to discuss how to adapt to this New World of Work.

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Energy Sector Software Launches Hybrid Training Program with 70% Completion Rate

April 23, 2020

Customer Education Expert Q&A Series: Craig Jansen, Contentsquare

Dallas Jensen

Head of Global Learning

Energy Exemplar

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Customer Story

Energy Exemplar

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Colleen Lai

Manager, Instructional Designer

Procore

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Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Healthcare Software Company Increases Education-Driven Revenue by 40% YoY with Skilljar

Hannah Leary

Customer Success Operations Specialist

SmashFly

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On-demand Webinar

Promoting Customer Success with Diverse Learning Channels

In this webinar, SmashFly’s Vice President, Customer Success, Chrissy Irvine, and Hannah Leary, SmashFly’s Customer Success Operations Specialist, will share how their team created a world-class training program that blends self-service and instructor-led training.

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58 MIN

Katie Liestman

HCHB University Lead

Homecare Homebase

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Customer Story

Homecare Homebase

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Maria Manning-Chapman

Vice President Research, Education Services

Technology Services Industry Association (TSIA)

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On-demand Webinar

Monetizing Customer Education: Free, Fee, and Everything In Between

Learn about the free-to-fee continuum and best practices for developing a pricing and strategy for your education offers.

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59 MIN

On-demand Webinar

Skilljar Connect Keynote: Acquiring and Retaining Learners to Drive Product Adoption

In this keynote address Maria Manning-Chapman, Vice President, Education Services Research at TSIA, discusses TSIA’s Customer Engagement Model (LAER) and explores why the methodology is a strategic imperative for both those in Education Services and XaaS organizations.

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57 MIN

Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Steve Mullins

Customer Education & Enablement Professional

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On-demand Webinar

The Four Pillars of Customer Enablement

In this webinar, industry expert Steve Mullins will join us to share his model for successful customer enablement. With over 20 years of experience in software education, Steve will reflect on models he’s tried in the past and explain the pros and cons of different approaches.

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Arnold Murray

Sr. Manager, CX Learning Services

Cisco

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Connect 2019 Panel: Value-based Customer Onboarding

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Mojtaba Navid

Sr. Manager, Business Insights

Autodesk

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Connect 2018 Panel: Data-Driven Customer Education

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Maire Newton

Senior Manager, Customer Marketing, Looker

Google

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Connect 2018 Panel: Data-Driven Customer Education

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Kristine Olson

Director of Training, Security Engagement

Autodesk

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Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Construction Management Software Launches Certification Program and Scales Customer Training with Skilljar

Dean Onishi

Senior Director, Documentation & Certification

Procore

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Customer Story

Procore

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Connect 2019 Panel: Aligning Customer Education and Certifications

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Julia Ormond

Director, Customer Learning Programs

Avalara

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Connect 2018 Panel: Strategies for Building Effective Training Content for Voluntary Learners

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Matthew Pierce

Learning & Video Ambassador

TechSmith

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On-demand Webinar

Building a Customer Learning Destination with Video

This webinar will explore how to build a training program that focuses on marketing your product offerings.

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Marketing Platform Scales Education with On-Demand, Interactive Content for 2,000+ Students

Connect 2019 Keynote: Engaging and Empowering Customers with Video

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55 MIN

Gary Ploski

Senior Content Producer

Opal

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Customer Story

Opal

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Tom Prefling

Director, Internal Communications

U-Haul

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Customer Story

U-Haul

DIY Moving/Self-Storage Leader Manages 67,000+ Students and an 80%+ completion rate with Skilljar

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Taimur Rashid

General Manager of Customer Success for Azure Data & Artificial Intelligence

Microsoft

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Connect 2019 Keynote: Learning Outside the Box

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30 MIN

Randon Ruggles

Senior Manager, Curriculum & Content Development

Jamf

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Connect 2019 Panel: Value-based Customer Onboarding

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On-demand Webinar

Uncovering Insights with Customer Education Data Integrations

Learn about five common Customer Education challenges and how they can be solved with business product and service integrations.

Featuring: Randon Ruggles, Manager, Curriculum & Content Development, Jamf

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52 MIN

Mark Sanders

Director of Product Enablement

Lotame

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On-demand Webinar

Adapting Customer Education In the New World of Work

COVID-19 has resulted in enormous shake-ups in the Customer Education world. Customer Education teams are quickly adapting their programs to accommodate the new needs of their customers, and the new conditions of the remote work environment. In this webinar, we’ll sit down with Craig Jansen, Head of Product Education at Contentsquare, and Mark Sanders, Director of Product Enablement at Lotame to discuss how to adapt to this New World of Work.

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April 16, 2020

Customer Education Expert Q&A Series: Mark Sanders, Lotame

Debbie Smith

Customer Education Program Manager

Braze

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Connect 2019 Panel: Aligning Customer Education and Certifications

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Isabel Swartz

Learning Manager

ClearCompany

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On-demand Webinar

Translating Customer Education Success into Business Impact

Learn how to help executives understand the impact of your customer education initiatives.

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52 MIN

Connect 2019 Panel: Value-based Customer Onboarding

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Michele Wiedemer

Customer Education Content Developer

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On-demand Webinar

Creating Engaging Content in a Virtual World

In this webinar, Cutler Bleecker, Learning Experience Designer at Skilljar, and Michele Wiedemer, Customer Education Content Developer, will draw on their experience as classroom teachers turned instructional designers to help you adapt to the virtual world.

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