We recently released the eBook “Creating Engaging Training for a Millennial Audience,” where we discussed the three main cultural forces that have impacted millennial learning trends. The first trend we discussed was the internet, and today’s topic is smart technology.
According to Nielsen, over 85% of millennials own a smartphone. The abundance of smart technology in this age group has created a base expectation of mobility and flexibility in eLearning content. The language-learning app Duolingo is one example. Duolingo’s users can access their learning content easily from a smartphone, tablet, or laptop. The app/website functions well across all of those mediums, and saves a learner’s progress in the cloud so they don’t lose their momentum when changing delivery platforms. Your customer training should mimic that kind of mobility.
It’s easy to spot an outdated training course as soon as someone tries to pull it up on a smartphone. If the images and graphics don’t scale well to a different sized screen, or the text is too small and pages take too long to load, the odds of learners completing the training shrink quite a bit. With educational apps like Duolingo at their fingertips, millennials are used to learning on-the-go. Ensuring that your training site is mobile-friendly, easy to use across platforms, and cloud-based to keep track of progress will keep millennial learners engaged and more likely to complete courses.