At Skilljar, we’ve partnered with hundreds of customers of all sizes in building and scaling customer education programs. Whether your company is a fast-growing SaaS startup or a multinational conglomerate, customer education is an essential driver of product engagement, customer retention, and growth.
As you build and scale your customer education program, tracking and sharing the right customer education metrics can help you run and optimize your program and communicate business impact to key stakeholders.
In this ebook, you will learn why a one-size-fits-all approach to customer education data is ineffective and how tailoring your training data analysis to your audiences will best serve the future growth of your program. This eBook will also cover:
- The two categories of customer education metrics,
- What types of data best address the needs of different stakeholders,
- How an LMS can support broader company goals,