With input from Simply Measured, Outreach, InsightSquared and more

SaaS companies have been experimenting with how customer success teams should be organized. Like any new team, the roles and responsibilities are a moving target. In this eBook, we lay out the common roles and job descriptions for key members of a typical customer success organization.

  • The structure of a solid customer success team 
  • Key responsibilities for each role
  • Why these roles are important – directly from the customer success folks at leading SaaS companies!

…and more.  Click to download the full guide below!