Since the start of the COVID-19 crisis, Customer Education teams have been asked to serve their companies and their customers in new ways. Customer Education professionals have never been in a better position to serve as a force multiplier for businesses looking to serve their customers. Today, I’m sharing some Skilljar features that can equip you to help your organizations and customers adapt to this new world.
1. Live Training Integrations
Most Customer Education teams we talk to are in the process of ramping up their virtual live training offerings in lieu of in-person training. Skilljar has one-click integrations with many popular meeting, training, and webinar providers: Zoom Meeting and Webinar, GoToMeeting, GoToTraining, GoToWebinar, GoToWebcast, and Webex Training Center.
There are a few reasons why these integrations are game-changers:
- They streamline administrative workflows: When you create your virtual live training event in Skilljar, it automatically creates the event in the integrated provider of your choice, so you don’t need to manage registration pages separately from the hosting service.
- They provide a unified student experience: Your students will enjoy the benefit of registering for and launching events directly from Skilljar. They’ll no longer have to use a variety of different logins, and they’ll get to know your training portal as the location that houses all of your learning resources. Skilljar also manages emails to both your students and instructors.
- They centralize your data: Once complete, all the relevant data like attendance and cancellations syncs reliably between your webinar provider and Skilljar behind the scenes, so you and your training team can view a complete picture of your entire program.
2. Content Manager Permissions
One trend we’ve noticed is that more and more people from across the company may be pitching in to help create content. You can keep crucial business settings safe in Skilljar by granting your collaborators the appropriate permission sets. Content Managers have access to the Course Management section of the dashboard, where they can create new courses and edit any courses that you assign them access to. Analytics Manager permissions may also be helpful. Check out our QuickTip in Skilljar Academy to learn more about Skilljar Dashboard roles and permission types.
3. Incorporating Live Training within a Longer Course
I love a good flipped classroom. Live Training sessions don’t have to stand alone. In fact, they’re more valuable if your students come prepared to engage with the instructor and apply what they’ve learned. Skilljar allows you to introduce Live Training Sessions among other on-demand content. You can ask your students to register for the session of their choice and provide them with videos, articles, or other prep work to complete prior to the session. This approach is known to increase student engagement and improve the quality of classroom learning time, whether virtual or in-person.
4. Live Training Email Templates
Skilljar recently released custom email templates for Live Training registration. This allows you to send additional information to students who have registered for a live training session. For example, perhaps you want to encourage learners to register for other courses based on their interests. You can also include custom variables, like the instructor name or description to personalize the experience.
5. Bookmarking Analytics
Did you know that you can bookmark links to any Analytics report in Skilljar and easily find pre-filtered reports? Training programs hosted on Skilljar have seen huge increases in student activity recently, and we make it easy to track. Just select the settings you want to come back to regularly, and bookmark the link to save yourself time and watch your registrations move up and to the right. You can learn more about Skilljar Analytics in our course on the Academy.
6. Calendar
Every Skilljar account comes with a calendar that automatically populates any Live Training events. You can customize the calendar, add convenient filters, then embed it in a website or in a course. Here’s an example of Skilljar customer Nintex’s live training calendar. Nintex links to their calendar directly from the main page of their Skilljar training portal, so their learners can find and register for great courses fast. Check out our help article to learn how to manage your calendar and discover some great ideas for sharing it with your customers.
7. Course Series
If you’re creating content that is specifically geared toward supporting your customers during this time, it makes sense to group it together so customers can easily find it. Zenefits created a course series for all of their COVID-19 content, where they help demystify some of the critical issues affecting businesses right now. You can share links with learners that take them directly to any course series to make it simple for them to discover the content that they need.
Want more Skilljar tips? Register for our upcoming webinar, Skilljar Features to Help You Adapt in the COVID-19 Era on Friday, or reach out to your Customer Success Manager for assistance.
