on-demand-training.jpgAt scale, companies offer a wide variety of training options for their customers, including on-demand training. In this blog post, we’ll discuss the many benefits of providing on-demand training, as well as some cons.

What is on-demand training? On-demand training offers many advantages. In general, it is a convenient and scalable customer training option. Key benefits of on-demand training include:

  • Available 24/7/365 around the world – Learners can access self- paced content immediately and at their own convenience, a top priority for adult learners.
  • Consistent quality – With on-demand content, the quality of the training doesn’t vary based on the specific instructor assigned. Learners always receive a high-quality experience.
  • Easy to update – There is a single source of content that can be updated once.
  • Trackable – As a web-based delivery tool, companies can track very detailed content views, interactions, and session time, as well as combine the data with other internal sources.
  • Low variable costs – The incremental cost of an additional learner is minimal compared to instructor-led training. Most of the costs for on-demand training are incurred upfront in terms of content development and LMS selection.

On-demand training is a great option for companies that:

  • Need to train a large number of students
  • Have frequent product changes
  • Have products of low to medium complexity
  • Have students who are geographically dispersed
  • Have students who are tech-enabled
  • Have students who are busy and difficult to schedule
  • Are rapidly growing
  • Value data and analytics

In our next post, we’ll discuss the pros and cons of another popular training option: instructor-led training.

Have anything to add to this post? Let us know in the comments!