Whether you’re just getting started with a Customer Education program or looking for ways to continue building and optimizing your existing training, our newly launched Customer Education Program Assessment can help!
Comprised of just 13 multiple choice questions, this assessment will help you understand the strengths of your current program and where there are areas of opportunity to take your training to the next level.
The Customer Education Program Assessment will delve into four key areas of your training: Strategy, Content, Marketing, and Optimization. To learn more about each of these categories, why they are important, and resources for further learning, keep reading!
Before you jump headfirst into developing the content and resources that make up a training program, it’s critical that you determine the key goals and understand the tactical considerations of your program. This includes defining individual and team roles and responsibilities, as well as identifying the tools and technologies you plan to use. While it’s easy to get caught up in the day-to-day details of running an education program, a solid strategy should come first.
Head over to Skilljar Academy for more resources to help you put together a best-in-class training strategy.
If you have a well-defined training strategy in place, including a keen understanding of your program’s goals, there are a number of considerations to keep in mind as you develop your training content. Whether it’s determining the format and delivery strategy for your courses, or creating content that is both effective and engaging, these resources on Skilljar Academy will help you build an exceptional training program.
A training program filled with great content is a valuable achievement, but without a well-crafted distribution and marketing strategy, it’s full potential will never be realized. But understanding exactly how to share and promote your training content can seem like a daunting prospect. For more resources that explain the ins-and-outs of marketing your training program, including who should be involved and how to get started, check out Skilljar Academy.
Just because your customer training program is launched and out in the wild, doesn’t mean your work is done. The most successful education programs are the ones that are constantly iterating and improving based on engagement trends, customer feedback, and a number of other metrics. But if you aren’t measuring and using data to inform those changes, you’ll never know if your training is truly working. Additional resources that provide tried-and-true tips and guides for using data and other metrics to optimize your training program can be found on Skilljar Academy.