Our Mission, Values, Story, and Leadership Team

“New technology is only valuable if users understand why and how it can help them. The pace of technology and software development isn't slowing down, so there is an overwhelming need for proper education. With Skilljar, we ensure that your customers are set up for success at each phase of the customer journey.”

Sandi Lin, CEO & Co-founder, Skilljar

Our Mission

At Skilljar, we believe that education is the key to unlocking technology’s benefits for individuals, organizations, and society. Our journey started when our co-founders, Sandi and Jason, saw that companies were developing software and technology with great potential, but users were struggling to put these innovations to work. Product education was the missing link and legacy tools were frustrating Customer Education teams in their efforts to engage and educate users. These legacy LMS tools were dated, hard to navigate, and siloed from other business systems. So we got to work.

We’ve built Skilljar to be the best customer education platform in the world. Companies such as Tableau, Verizon, Zenefits, and hundreds more use Skilljar to accelerate product adoption and increase customer retention. But, we’re just getting started.

We’re obsessed with helping companies around the world transform their customers into product experts and evangelists. We are cartographers who help customer education teams map the path to product adoption and advocates who understand that education is an ongoing process that drives customer retention and growth. Come join us in defining the future of Customer Education!

Our Values

Customer Focus

We start with what adds value for our customers and work backwards. We are obsessed with
making our customers successful and are willing to go above and beyond to do so.

Learn and Adapt

We are always learning and raising the bar on what we do and how we do it. We share high
standards, a commitment to excellence, and a passion for continuous improvement.

Ownership

We think big and make decisions as if we owned the business. As a scaling company, we value
owners who can demonstrate both strategic thinking and tactical attention to detail.

Get Stuff Done

We take the initiative and get things done, rising to the challenge. When circumstances change,
we adapt quickly, focus on what matters, and demonstrate resourcefulness.

Healthy Dialogue

We value environments that foster respectful and transparent communication, building trust and
accountability. We make decisions by gathering information from multiple sources and
reasoning through options. Once a decision is made, we move forward together.

Team Mindset

We’re all in this together, working towards the same goal. We collaborate in a way that builds
trust. We work hard, connect as people, and celebrate each other’s achievements.