Webinars

Join May ElHattab, Director of Customer Success at Skilljar, and Heidi Feurig, Director, Customer Education at Zywave, in this interactive webinar to learn how Customer Education serves the Customer Success function and how to enable a true partnership between CE and CS to deliver positive business impact throughout the customer journey.

What do your learners do AFTER they complete your training? Join experts from Heap’s customer education team as they discuss how using Heap in tandem with Skilljar improves the learner experience and business outcomes.

If you build it, they may not come – to your customer education program. Building is only one part of the equation – you also need to gain internal and external visibility of your program for it to really make an impact on your business and customers.

Leadership wants you to ramp up your customer training program to drive retention. At the same time, resources and budgets are constrained. What’s a learning professional to do? Jamf implemented a new content format to engage learners beyond onboarding and throughout the customer journey – with a little help from Skilljar.

Skilljar’s VP of Product, Niran Kundapur, unveils the latest Skilljar feature releases and product vision for upcoming tools and resources. See how Skilljar’s new reporting and analytic capabilities are trailblazing how education program leaders demonstrate business impact.

In this webinar, we’ll cover some lessons learned in the first year of launching ClickUp University, best practices for measuring success, and tips for communicating ROI to stakeholders.

The Smartsheet University training pros share their first-hand experience in scaling a successful monetized program. Watch now to learn more about their path to premium training and the takeaways for other teams looking to build a $1M+ revenue-generating program.

Bluebeam joins Skilljar to share how their customer-first approach to launching a professional certification brought value to their customers, education program, and organization.

Skilljar’s own VP of Customer Success, Sara Barnes, and our Manager of Implementation Services, Mike Komadina, will share their secrets to leverage customer education to fuel product-led growth.

Customer education and customer success expert Brandon Carroll joins our next webinar to share his proven method for building a business case for customer education and training.

In this webinar, we’ll share key findings and insights from the Skilljar 2022 Customer Education Benchmarks and Trends Report. Skilljar’s Vice President of Customer Success, Sara Barnes, and Vice President of Marketing, Michael Freeman, will highlight the key takeaways for external-focused education and training leaders that will help you drive your program to continued success.

The RingCentral team joins Skilljar to share how they rethought their learning and enablement team structure and content architecture to scale their customer education program while facing lightspeed-growth. We’ll walkthrough how RingCentral leveraged talent, new content design and stretched their budget to deal with the demands of hyper-growth.

The Gong Customer Education team joins Skilljar to share how they are building a best-in-class virtual education program and breaking the norms. In this webinar, we’ll tackle how to build relevant, engaging training sessions, how to nail it on game day, and how to move toward a best-in-class program.

In our webinar, “Getting Started with Certification: How Zendesk is Creating Value for its Customers, Partners, and Employees,” Carol Dibert, Manager of Certifications for Zendesk will share why offering online professional certifications was a natural choice for Zendesk, how to get started with planning and offering certifications, and more.

Skilljar is delighted to welcome Matt Pierce, Learning and Video Ambassador for TechSmith, the industry leader for screen recording and screen capture software. In this webinar, Matt reveals the secrets of success for anyone looking to use videos and screen capture images to communicate more effectively through customer education.

Hear how two different organizations used technology to transform their manual processes for education, onboarding, training, and professional development, in order to meet urgent user needs in 2021.

In this webinar, you’ll learn how to get customers up to speed quickly when you introduce new innovations or solutions, support the rollout of a Minimum Viable Product (MVP) to ensure maximum success, and use badging and online certifications to ramp up staff quickly in a virtual environment.

1:1 customer training can drain your Customer Success team’s time and energy. If approached correctly, your customer education can support your customer success growth — not hold it back. Join Dave for this 60-minute webinar, where he’ll dive into the ways customer education can accelerate your user growth while improving the way your team works.

In this panel webinar, guests from Outschool, MakeMusic, Remind, and Newsela will share lessons learned from the rapid rise of EdTech resources and how to apply those learning to Customer Education as a whole.

In this webinar with Glint and Insided, we’ll explore how you can bring together customer communities and Customer Education to drive adoption, customer engagement, and customer retention.

In this webinar, we’ll share the top tips to help you demonstrate your program’s impact, make powerful proposals for new initiatives, and get the budget you need to make them a reality.

Strategy before tactics. Is that what you’re doing with your content? Or do you find yourself creating seemingly random acts of content in your quest to keep up with demand? In this webinar, we’ll tap into over 30 years of combined Customer Education experience to share best practices for designing a winning content strategy.

In this webinar, Skilljar CEO, Sandi Lin, will discuss learnings from our recent 2020 Customer Education Benchmarks and Trends Report, and share her insights on the state of Customer Education.

In this webinar, industry expert Steve Mullins will join us to share his model for successful customer enablement. With over 20 years of experience in software education, Steve will reflect on models he’s tried in the past and explain the pros and cons of different approaches.

In this webinar, Cutler Bleecker, Learning Experience Designer at Skilljar, and Michele Wiedemer, Customer Education Content Developer, will draw on their experience as classroom teachers turned instructional designers to help you adapt to the virtual world.

In this webinar, Senior Product Marketing Manager at Skilljar, Linda Schwaber-Cohen, and Skilljar’s Learning Experience Designer, Cutler Bleecker, share a few of their favorite Skilljar features to help our customers rise to the occasion as efficiently and effectively as possible.

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you. Join our all-star team of onboarding pros for this next webinar.

COVID-19 has resulted in enormous shake-ups in the Customer Education world. Customer Education teams are quickly adapting their programs to accommodate the new needs of their customers, and the new conditions of the remote work environment. In this webinar, we’ll sit down with Craig Jansen, Head of Product Education at Contentsquare, and Mark Sanders, Director of Product Enablement at Lotame to discuss how to adapt to this New World of Work.

In this webinar, Bailey Edgell, Senior Customer Education Program Manager, will share how the program she’s built differentiates Culture Amp from its competition, and how it benefits customer health, account expansion, and sales enablement.

In this webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into the Customer Education experience at Asana, and help you do the same.

In today’s learning economy, credentials are easy to come by. Do you know what the differences are between badges, certificates, and certifications? And how you can decide which is right for your customers? In this webinar, we’ll walk through each of these types of credentials and review the risks and benefits of each.

In this webinar, SmashFly’s Vice President, Customer Success, Chrissy Irvine, and Hannah Leary, SmashFly’s Customer Success Operations Specialist, will share how their team created a world-class training program that blends self-service and instructor-led training.

In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption.