On any given day, your Customer Success Team is juggling a wide variety of responsibilities, including, but not limited to: product onboarding, Customer Education, professional services, customer retention, and upsells.
These broad and mission-critical areas of ownership make it essential that you adopt a thoughtful approach to scaling this team as your business grows. In this eBook, we’ll delve into why and how Customer Education is an effective method for scaling your Customer Success team. We will explore how on-demand training is a particularly valuable investment and outline several of the key benefits of developing a Customer Education program to help effectively scale Customer Success Teams.
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