Customer education is a highly effective mechanism to drive better product engagement, higher customer satisfaction, improved retention, and incremental expansion revenue. And while the establishment of a customer education program is a major milestone, it’s important to keep investing in the program as your product and customers evolve.
Accordingly, it’s critical to regularly assess the effectiveness of your program to identify areas for improvement and optimization.
In this eBook, we’ve put together three questions to help you evaluate the health of your customer education program:
- What is your company’s average time to value (TTV)?
- What is the relationship between Customer Health and Customer Education at your organization?
- How many support tickets is your company fielding in a given period, and what are the common topics?
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